Workforce Operations Manager

legalmanagementgroup· Operations
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📍 Tijuana, Baja California, MexicoContractor

About this role

Wokrforce Operations Manager


Location: Tijuana or Guadalajara (In-Office)

Employment Type: Full-Time | Leadership Role


Role Summary 

We are seeking a highly analytical and execution-focused Data Operations Coordinator to own the company’s operational performance through data, KPIs, and cross-functional visibility.

This role sits at the center of the business—connecting intake, case management, compliance, and leadership—ensuring that decisions are driven by accurate reporting, clear metrics, and continuous operational improvement.

You will not just report data—you will own it, challenge it, and use it to drive performance across teams.

Core Responsibilities 

KPI Ownership & Business Visibility 

  • Define, track, and standardize KPIs across Intake, Case Management, and Compliance
  • Build a single source of truth for performance metrics
  • Identify gaps, inconsistencies, and data integrity issues
  • Translate data into clear business insights and actions

Reporting & Dashboards

  • Build and maintain dashboards (daily, weekly, monthly)
  • Automate reporting wherever possible (SQL, Zapier, etc.)
  • Present insights to leadership with clear recommendations (not just numbers)

Cross-Team Operational Alignment

  • Work directly with team leads to ensure KPIs are understood and actionable
  • Run performance review cadences (weekly KPI reviews, monthly deep dives)
  • Push accountability across teams using data

Data-Driven Process Improvement

  • Identify bottlenecks using data
  • Recommend and implement improvements
  • Track impact post-implementation

Data Integrity & System Optimization

  • Ensure clean, reliable data across platforms like Filevine and LeadDocket
  • Audit workflows and system usage
  • Improve tracking structures (fields, tags, stages, etc.)

Bonus & Performance Audits

  • Validate bonus calculations against KPI outputs
  • Identify discrepancies and risks
  • Ensure fairness and accuracy in performance tracking

Hiring Requirements 

Must-Have

  • 6-8 years in operations, data analytics, or business ops
  • Strong experience building dashboards & tracking KPIs
  • Advanced Excel/Sheets + working knowledge of SQL
  • Experience working cross-functionally with multiple teams
  • Proven ability to turn data into decisions and actions


Frequently Asked Questions

Is the salary disclosed for the Workforce Operations Manager position at legalmanagementgroup?
The salary for this Workforce Operations Manager role at legalmanagementgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Workforce Operations Manager position at legalmanagementgroup located?
This Workforce Operations Manager role at legalmanagementgroup is based in Tijuana, Baja California, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Workforce Operations Manager role at legalmanagementgroup full-time or part-time?
This is listed as a Contractor position. It is posted as a Workforce Operations Manager role in the Operations department at legalmanagementgroup.
Which team or department does the Workforce Operations Manager at legalmanagementgroup belong to?
This Workforce Operations Manager position is part of the Operations department at legalmanagementgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Workforce Operations Manager position at legalmanagementgroup?
Click the "Apply Now" button on this page. You will be redirected to legalmanagementgroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Workforce Operations Manager job at legalmanagementgroup posted?
This Workforce Operations Manager position at legalmanagementgroup was posted on Apr 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Workforce Operations Manager
legalmanagementgroup
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