Sr Specialist, Onboarding Programs

POSITION SUMMARY:

First impressions last. As Senior Specialist, Onboarding Programs, you'll help shape how new employees experience their very first days at Bass Pro Shops — making sure every new team member feels welcomed, prepared, and connected to our mission from day one. This is a hands-on role for someone who loves building programs that make a real difference and is passionate about setting the standard for what great looks like.

ESSENTIAL FUNCTIONS:

• Partner with leaders to define what an exceptional new employee experience looks like across all entry points — Base Camp, retail field, distribution and manufacturing — and ensure onboarding program(s) delivers on that vision consistently.
• Work cross-functionally to develop and/or advise on enterprise onboarding resources — including journey maps, process documentation, manager toolkits, welcome communications, checklists, and orientation materials — keeping them current, clear, and easy to use.   
• Coordinate and support Base Camp orientation programming, including scheduling, communications, materials, logistics, participant support, and day-of execution.
• Analyze onboarding feedback, new hire NPS, early retention, participation, completion, and experience data to identify trends, issues, and improvement opportunities.
• Recommend and coordinate improvements to enterprise onboarding processes, communications, resources, technology, and experience design based on data and stakeholder input.
• Partner with Learning & Development to ensure onboarding content connects appropriately to required learning, job readiness, systems, compliance, leadership expectations, and role-based capability building.
• Prepare onboarding effectiveness reports, status updates, meeting materials, and action trackers for HR and business leadership review.
• Support onboarding alignment to retention, engagement, culture activation, and the broader outfitter lifecycle while escalating department-specific gaps to the appropriate HR or business owner.
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required:Bachelor’s Degree in Human Resources, Organizational Development, Business, Communications or related field preferred.
• Experience: 4 years of experience in onboarding, HR, talent acquisition coordination, learning coordination, employee experience, program coordination, operations, or related field.

KNOWLEDGE, SKILLS AND ABILITY:

• Experience supporting onboarding or employee programs in a large, multi-location, retail, hospitality, distribution, or customer-facing environment preferred.
• Strong coordination, organization, communication, facilitation, and follow-through skills with the ability to manage multiple priorities and deadlines.
• Ability to build relationships and work effectively with Talent Acquisition, Learning & Development, HR partners, hiring managers, department leaders, and Support Center teams.
• Experience using survey feedback, reporting, spreadsheets, or people data to identify trends and recommend practical improvements.
• Ability to document process standards, maintain toolkits, manage action trackers, and communicate cross-functional updates clearly.
• Proficiency with Microsoft Office; experience with HRIS, onboarding platforms, LMS tools, survey tools, or workflow systems preferred.

TRAVEL REQUIREMENTS:

• Minimal. Primarily office-based with occasional travel to retail, manufacturing, or distribution facilities for observation

PHYSICAL REQUIREMENTS:

Regularly sits, stands, and works on a computer.

Occasionally walks and lifts up to 50 lbs.

INDEPENDENT JUDGEMENT:

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.