Chief Operating Officer

legalmanagementgroup· Operations
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📍 Tijuana, Baja California, MexicoEmployee

About this role

About the Role


We’re seeking a high-performing COO with deep operational experience inside a personal injury law

firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-
department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning

position — it’s for someone who has already operated in the trenches of PI and knows how to make
every part of the engine run efficiently.


Key Responsibilities:


Departmental Oversight:


  • Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit,  Medical Records, Negotiations, Investigations, and Client Experience.
  • Ensure KPI tracking, data visibility, and accountability in each department.


Process & Systems Leadership:


  • Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (e.g.,
    Lead Docket, Filevine, RingCentral, CallRail, G Suite).
  • Optimize workflow automation and collaboration between Intake, CM, and Medical teams.


People Management & Performance:


  • Hire, onboard, and coach department leads and hold them to performance-based metrics.
  • Establish structured onboarding, cross-training, and succession planning systems.


Medical & Vendor Negotiation:

  • Lead medical provider negotiations, lien reductions, and ensure client medical management is
    cost-effective and streamlined.
  • Manage investigation resources, vendor contracts, and vendor KPI evaluation.


Operational Reporting and Decision Support:

  • Build dashboards in Looker Studio, track progress against KPIs, and support CEO in decision-
    making.
  • Present weekly scorecards across departments and identify areas of underperformance.


What Success Looks Like


• 90%+ of department KPIs hit consistently
• Increased case velocity without reducing settlement value
• Medical spend per case reduced by [X]% through better negotiation
• Investigations completed in < 3 days per case
• High team engagement, low turnover, clear org chart with successors in place

• CEO involvement in ops reduced by 75%


Required Skills & Experience


• 7+ years as COO or Director of Operations in a personal injury law firm
• Deep knowledge of intakes, CM, litigation, medical records, investigations
• Experience with KPIs, process mapping, automation tools
• Prior ownership of law firm P&L, budgeting, and staffing plans
• Skilled in medical negotiations, lien reductions, and cost control
• High emotional intelligence with zero micromanagement needed
• Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite,
RingCentral, etc.)


Preferred Tools & Platforms


• Filevine, Lead Docket, RingCentral, CallRail
• Google Workspace, Asana, Zapier, Looker Studio
• BambooHR, TestGorilla, TalentLMS


Soft Skills & Personality Fit
• Strategic operator with a bias for action
• Can teach others, not just do the work
• Calm under pressure, direct communicator
• Holds teams accountable while building morale
• Operates with CEO-mindset and owner mentality

Frequently Asked Questions

Is the salary disclosed for the Chief Operating Officer position at legalmanagementgroup?
The salary for this Chief Operating Officer role at legalmanagementgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Chief Operating Officer position at legalmanagementgroup located?
This Chief Operating Officer role at legalmanagementgroup is based in Tijuana, Baja California, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Chief Operating Officer role at legalmanagementgroup full-time or part-time?
This is listed as a Employee position. It is posted as a Chief Operating Officer role in the Operations department at legalmanagementgroup.
Which team or department does the Chief Operating Officer at legalmanagementgroup belong to?
This Chief Operating Officer position is part of the Operations department at legalmanagementgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Chief Operating Officer position at legalmanagementgroup?
Click the "Apply Now" button on this page. You will be redirected to legalmanagementgroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Chief Operating Officer job at legalmanagementgroup posted?
This Chief Operating Officer position at legalmanagementgroup was posted on May 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Chief Operating Officer
legalmanagementgroup
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