Physician: Division Chief Pediatric Emergency Medicine
bmc
Full time
Patient Advocacy Administrator, Patient Advocacy (40 hrs, Days)
bmc· BMC Company 100
About this role
POSITION SUMMARY:
Provides prompt and appropriate investigation and response to patients, families, and/or significant others who have concerns or questions, including the review, referral and resolution of complaints. Serves as a resource to staff for patient rights, advanced directives, problem resolution, and patient advocacy.
Position: Patient Advocacy Administrator
Department: Patient Advocate
Schedule: Full Time
ESSENTIAL DUTIES & RESPONSIBLITIES:
JOB REQUIREMENTS
Serve as liaison between patients, visitors and staff in expressions of commendation and concern.
Investigate and respond to complaints and grievances regarding the care delivered at BMC.
Serve as mediator.
Facilitate family meetings, as appropriate.
Serve as a resource to staff for patient rights and problem resolution.
Provides prompt and appropriate investigation and response to patients, families, and/or significant others who have concerns or questions, including the review, referral and resolution of complaints.
Serves as a resource to staff for patient rights, advanced directives, problem resolution, CARe process (Communication, Apology and Resolution) and patient advocacy.
Represent the patient perspective on hospital committees.
Identify trends relative to the overall patient experience at BMC--identify strengths as well as opportunities for improvement.
Work collaboratively with several departments including Risk, Quality and Patient Safety to mitigate patient risk.
Enter cases into the RL Solutions Feedback database.
JOB REQUIREMENTS
EDUCATION:
Bachelor's degree (or equivalent combination of formal education and experience) required. Masters degree in Public Health, Social Work, Nursing or Psychology preferred.
EXPERIENCE:
At least 2 -3 years customer service experience; experience in patient advocacy, nursing or social work preferred.
KNOWLEDGE, SKILLS, & ABILITIES:
Excellent English communication skills (oral and written). Bilingual skills appropriate to the patient population served, is a plus.
Excellent interpersonal skills to instill confidence and to advocate for patients and their family. Patient-oriented demeanor that depicts concern and caring attitude towards all.
Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions.
Compensation Range:
$53,000.00- $77,000.00This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Frequently Asked Questions
What is the salary for the Patient Advocacy Administrator, Patient Advocacy (40 hrs, Days) role at bmc?
The listed salary for this Patient Advocacy Administrator, Patient Advocacy (40 hrs, Days) position at bmc is USD 53K–77K. This is an Full time role.
Where is the Patient Advocacy Administrator, Patient Advocacy (40 hrs, Days) position at bmc located?
This Patient Advocacy Administrator, Patient Advocacy (40 hrs, Days) role at bmc is based in Boston. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Advocacy Administrator, Patient Advocacy (40 hrs, Days) role at bmc full-time or part-time?
This is listed as a Full time position. It is posted as a Patient Advocacy Administrator, Patient Advocacy (40 hrs, Days) role in the BMC Company 100 department at bmc.
Which team or department does the Patient Advocacy Administrator, Patient Advocacy (40 hrs, Days) at bmc belong to?
This Patient Advocacy Administrator, Patient Advocacy (40 hrs, Days) position is part of the BMC Company 100 department at bmc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Advocacy Administrator, Patient Advocacy (40 hrs, Days) position at bmc?
Click the "Apply Now" button on this page. You will be redirected to bmc's official application portal hosted on workday where you can submit your application directly.
Patient Advocacy Administrator, Patient Advocacy (40 hrs, Days)
bmc · 💰 USD 53K–77K
You'll be redirected to bmc's official application page on Workday.