BTR Onsite Service Technician

Position Summary 

The Build-to-Rent Onsite Service Technician is responsible for maintaining the physical integrity, safety, and overall appearance of the assigned community. This role ensures a clean, secure, and well-maintained living environment for residents, visitors, and team members through timely completion of maintenance requests and proactive property upkeep. The technician serves as a key onsite representative, supporting resident satisfaction, retention, and operational excellence through responsive service and high-quality workmanship. This position requires strong technical maintenance skills, excellent customer service, and the ability to work independently in a fast-paced residential   

Essential Job Functions 

1. Functional Responsibilities 

• Perform routine and preventive maintenance including HVAC, plumbing, electrical, appliance repair, and general maintenance tasks 

• Conduct regular inspections of buildings, systems, and equipment to identify maintenance needs and safety concerns 

• Complete work orders accurately and efficiently while minimizing disruption to residents 

• Respond promptly and professionally to emergency maintenance requests 

2. Resident Experience 

• Serve as a primary onsite point of contact for resident maintenance issues and service requests 

• Communicate clearly and professionally with residents regarding work order status and resolution timelines 

• Collaborate with onsite and centralized teams to ensure timely resolution of service requests 

• Build positive resident relationships to support satisfaction and retention 

• Maintain courteous and service-oriented interactions at all times 

3. Property Upkeep 

• Maintain cleanliness and appearance of common areas, amenities, and exterior grounds 

• Assist in unit turns including cleaning, painting, minor repairs, and move-in readiness preparation 

• Ensure tools, materials, and equipment are properly maintained and stored 

• Support overall community presentation standards and readiness 

4. Safety & Compliance 

• Follow all safety procedures, company policies, and applicable local, state, and federal regulations 

• Maintain a safe working environment and report hazards or safety concerns immediately 

• Participate in required training and ongoing development programs 

• Ensure compliance with maintenance standards and operational guidelines 

5. Additional Responsibilities 

• Act as the onsite maintenance representative for assigned BTR community 

• Support training compliance and operational initiatives as assigned 

• Perform other duties as assigned by supervisor or leadership 

Performance Expectations & Key Metrics: 

Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include: 

• Work order completion time and efficiency 

• Warranty and follow-up completion rates 

• Unit turnover turnaround time 

• Resident satisfaction scores (KPI/reputation management systems) 

• Maintenance responsiveness and service reliability 

• Training completion compliance (as assigned) 

Required Qualifications 

Education 

• High school diploma or equivalent required 

• Technical or trade school certification preferred 

Experience 

• Prior maintenance experience required, preferably in residential or property management environments 

• Experience with HVAC, plumbing, electrical, and general maintenance repair work preferred 

Skills & Competencies 

• Strong technical aptitude across multiple maintenance disciplines 

• Ability to troubleshoot and resolve maintenance issues independently 

• Strong customer service and communication skills 

• Ability to manage multiple tasks in a fast-paced environment 

• Strong attention to detail and organizational skills 

• Ability to work both independently and as part of a team 

• Valid driver’s license and reliable transportation required 

• Ability to perform physically demanding work in varying environments 

Preferred Qualifications 

• CPO (Certified Pool Operator) 

• HVAC certification 

• CAMT (Certified Apartment Maintenance Technician) 

Physical Requirements 

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation: 

• Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs  

• Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance)  

• Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions  

• Ability to work in various positions and access confined or elevated spaces as required  

• Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)  

• Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance  

• Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision  

Reasonable accommodations will be made in accordance with applicable law to enable qualified individuals with disabilities to perform the essential functions of the position. 

Work Environment 

The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position: 

• Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments  

• Frequent exposure to varying weather conditions, including heat, cold, humidity, and precipitation  

• Exposure to dust, odors, noise, chemicals, insects, rodents, and other environmental conditions typical of maintenance, repair, and construction work  

• Use of personal protective equipment (PPE) as required  

• Work may involve travel between multiple properties within an assigned region  

• Interaction with residents, vendors, contractors, and internal team members in a professional manner  

• Work is often fast-paced with changing priorities, service requests, and deadlines  

• On-call, overtime, or extended hours may be required based on business needs, including evenings and weekends