Project Manager - Client Services

POSITION TITLE

Senior Project Manager - Senior Order Manager (Subtitle)

ABOUT THE ROLE:

As the Order Manager, you will play a crucial role within Client Services, responsible for processing client orders efficiently and accurately and validating the subtitle process per account/project. You will be responsible for day-to-day subtitle order entry processing and operations, ensuring timely turnaround and delivery of client requests. This role will report to the Order Manager Lead.

PRIMARY RESPONSIBILITIES:

• Lead subtitle order management process per project/account base.

• Collaborate with Subtitle Order Managers, build and organize the localization process per account.

• Summarize and escalate the challenges/updates/suggestions to team lead for efficient workflow.

• Responsible for complex orders from entry to completion, ensuring accuracy and timeliness throughout the process. This includes data entry, tracking due dates, assessing asset workability, and working in close collaboration with stakeholders.

• Conduct thorough validation of workflows to ensure processes are efficient, effective, and compliant with company and client standards and requirements.

• Serve as a point of contact for Title or Project Leads, providing regular updates on order status and escalating any issues or concerns as needed.

• Collaborate with Billing or Pre-Billing teams as necessary to ensure accuracy in the billing of completed work. Verify all services rendered are properly documented and billed according to established structure and client agreements.

• Responsible for data management in core internal systems (Sfera, ONE) or client systems, ensuring all relevant information is accurately recorded and maintained. Regularly audit data to identify discrepancies/errors and take corrective action as needed.

• Order and project execution/ ownership of subtitling workflow per account and other workstreams as necessitated by client request.

• Project planning for change management and maintain clear communication on project plan changes to downstream teams.

• Other duties, projects as assigned.

QUALIFICATIONS:

• 5-7 years’ experience across subtitle/localization project management.

• Native/professional/advanced spoken & written proficiency in Korean, supplemented with fluent English skills.

• Proven experience in order management & processing of project milestones in localization, content distribution &/or E2E post-production environments.

• Proven experience in managing orders in proprietary and 3rd party systems.

• Experience in managing subtitle project milestones based on workability, production capacity, and client due dates.

• Ability to meticulously review orders, documentation, and data throughout end-to-end order management process.