Delivery Assurance Specialist
carrier
Full time
Sr Assoc, Customer Svc
carrier· 4010 Carrier Airconditioning & Refrigeration Ltd
About this role
Role: Customer Service
Location: Chennai
Full/ Part-time: Full Time
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About the role :
This position is for an established professional in Customer Service, who works under general supervision in responding to customer calls. Resolves moderately complex inquiries, collects and analyzes customer data to determine customer trends, and makes recommendations forthe update of procedures to improve Customer Service processes. Escalates complex issues to management.
Key Responsibilities:
As a Customer Service Associate , you’ll be responsible for:
Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.
Uses organization and product knowledge to address more difficult inquiries and provide follow up.
Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed.
Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met.
Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services.
Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
May promote various products/services to ensure business targets are met.
May provide after-sales support for various client contracts.
Requirements
Requires theoretical to advanced knowledge obtained through a University degree, combined with experience
Practical knowledge of Carrier organization, programs or systems with the ability to make enhancements and leverage in daily work
University Degree or equivalent
A minimum of 3 years prior relevant experience
Benefits
We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.
Enjoy your best years with our retirement savings plan
Have peace of mind and body with our health insurance
Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
Drive forward your career through professional development opportunities
Achieve your personal goals with our Employee Assistance Programme
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice
Frequently Asked Questions
Is the salary disclosed for the Sr Assoc, Customer Svc position at carrier?
The salary for this Sr Assoc, Customer Svc role at carrier is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Assoc, Customer Svc position at carrier located?
This Sr Assoc, Customer Svc role at carrier is based in Smartworks Coworking Spaces, 4th Floor National Products, Block-3,A3 & A4 North Phase,Gunidy Industrial Estate Chennai- 600032, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sr Assoc, Customer Svc role at carrier full-time or part-time?
This is listed as a Full time position. It is posted as a Sr Assoc, Customer Svc role in the 4010 Carrier Airconditioning & Refrigeration Ltd department at carrier.
Which team or department does the Sr Assoc, Customer Svc at carrier belong to?
This Sr Assoc, Customer Svc position is part of the 4010 Carrier Airconditioning & Refrigeration Ltd department at carrier. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sr Assoc, Customer Svc position at carrier?
Click the "Apply Now" button on this page. You will be redirected to carrier's official application portal hosted on workday where you can submit your application directly.
Sr Assoc, Customer Svc
carrier
You'll be redirected to carrier's official application page on Workday.