Behavioral Health Care Coordinator

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

This position provides High Fidelity Wraparound (Tier 1) and Intensive Care Coordination (Tier 2) services to youth and families with complex behavioral health and social needs. The role requires regular travel within the southern Illinois counties of Alexander, Pulaski, Union, Williamson, Jackson, Johnson, Massac, and Franklin and involves extensive community-based, in-person work. Travel is reimbursed in accordance with organizational policy.

The Behavioral Health Care Coordinator facilitates child and family team meetings, completes and reviews IM+CANS assessments, supports crisis services, and develops, monitors, and evaluates prevention and safety plans. This position works collaboratively with Pathways and other internal and external service teams to ensure coordinated, person-centered care. Responsibilities also include connecting clients to appropriate services, advocating on their behalf, providing ongoing support, and monitoring service effectiveness.

Essential Duties and Responsibilities

• Provide Care Coordination and support for youth and families receiving High Fidelity Wraparound (Tier 1) or Intensive Care Coordination (Tier 2) services.
• Work collaboratively with clients, family members, and multidisciplinary providers to develop, implement, and monitor individualized plans.
• Conduct in-person, community-based child and family team meetings in accordance with program and model requirements.
• Provide assertive outreach, advocacy, support, and follow-up to assigned clients; document all outreach attempts and ensure services outlined in the personal growth plan are delivered at the identified frequency.
• Provide ongoing case management services, including assessment, planning, linking, monitoring, referral, and advocacy.
• Deliver case management services to youth enrolled in the Family Support Program (FSP) and/or Specialized Family Support Program (SFSP).
• Assist clients and families in building and sustaining natural support teams, integrating community supports and resources across identified life domains.
• Incorporate natural and community-based supports into both the personal growth planning process and ongoing service delivery.
• Present relevant clinical and service information to ensure quality of care, obtain feedback, and guide service planning and adjustments.
• Identify, document, and report Critical Incidents in accordance with Centerstone policy and procedures.
• Support crisis planning and prevention efforts, including evaluation of safety and prevention plans.
• Provide community education and outreach activities as assigned.

Knowledge, Skills, and Abilities

• Effectively communicate via written, verbal, in person and virtual methods.
• Skill in customer service/experience techniques.
• Knowledge of role and function of various community resources.
• Skill in problem-solving.
• Knowledge of basic service recipient’s dynamics of assigned disability groups.

QUALIFICATIONS

Education Level

• Bachelor’s Degree in a human services-related field, OR

• Associate’s Degree in human services plus at least three years of hands-on experience in mental health, OR

• High School diploma or equivalent with a minimum of five years of supervised experience in behavioral health (subject to approval).

Years of Experience

Prior experience required as detailed above.

Certification/Licensure

N/A

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.