Real Estate Appraisal Program Manager

Date Opened: Thursday, June 25, 2026 12:00 AM

Close Date: Sunday, July 12, 2026 12:00 AM

Department: General Services Department

Salary: $91,736.00 - $131,870.5 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Real Estate Appraisal Program Manager leads the City of Charlotte’s appraisal operations, overseeing staff, contracted appraisers, and valuation activities that support property acquisition and major capital projects. This role provides expert guidance on complex appraisal matters, ensures USPAP compliant valuation practices, and collaborates closely with internal partners to deliver accurate, defensible real estate assessments. The position serves as a senior technical authority, shaping appraisal strategy and supporting negotiations, litigation, and long range portfolio decisions.

Major Duties and Responsibilities:

• Responsible for coordinating and directing the real estate appraisal program. The scope of activities is wide ranging and includes departmental management of appraisal / administrative staff and oversight in the valuation of property for the acquisition of fee simple, permanent, and temporary easements.   

• Responsible for the engagement and management of independent fee appraisers and reviewers including quality control regarding the credibility and reliability of the appraisal report.

• Makes sound recommendations to management regarding counter offers from private property owners, evaluation of city inventory and purchasers of City owned property.

• Works very closely with the real estate management team including the Acquisition and Portfolio Management groups.

• Prepares cost estimates for various City projects and departments and provides oversight and management of the appraisal requirements for larger real estate projects.

• Work involves contact with internal and external clients, including landowners, engineers, and legal team. Appraisal work is guided by USPAP compliance, federal and state laws, policies, and procedures and is performed under the general supervision of the Real Estate Division Manager. 

• Works collaboratively with partner departments and consultants to ensure best delivery of real estate appraisal services.

• Determine the priority of appraisal and consultant work and assigns projects to in-house or contract fee appraisers.

• Prepares detailed appraisal assignments and scope of work for independent fee appraisers and reviewers. Manages the approval of appraisals / reviews and necessary revisions.

• Discusses with appraiser problems or issues which arise during the appraisal process and will be available to accompany appraiser on difficult or unusual assignments.

• Conduct field inspection of various proposed projects as necessary to determine cost / benefit of the proposed project.

• Meetings with internal stakeholders to explain or clarify matters pertaining to the appraisal of real estate.

• Routine consultation with trial attorneys as to the value of property and damages involved in for mediation; testify in court when called upon as expert witness and assist with trial preparation as needed.

• Reviews project information provided by the City of Charlotte project managers along with agents and staff in the Acquisition Section.

• Hires, trains, mentors, and evaluates direct reports.

• Performs additional appraisal and property evaluation duties as required.

Knowledge, Skills, and Abilities:

• Strong working knowledge and experience with condemnation appraisal procedure and before / after analysis is essential

• Thorough knowledge of the various methods of real estate appraisals for right-of-way purposes

• Excellent verbal and written communication skills; skilled in giving presentations meant to provide information and persuade the intended audience

• Considerable knowledge of local real estate market and knowledge of public land record system

• Ability to read and understand deeds and other instruments of real estate conveyance

• Ability to read and understand engineering plans

• Ability to make accurate estimate of project costs

• Ability to manage a large number of appraisals and work well under pressure and tight deadlines

• Ability to establish and maintain effective working relationships with other employees and the public

• Proficient in using Microsoft Office products. 

Preferred Qualifications:

Prefer a bachelor’s degree and a minimum of seven (7) years related experience in right of way and real estate appraisal work, including four years in a supervisory capacity.

Minimum Qualifications:                                                                                  

Associates Degree and ten (10) years related appraisal experience, or a Bachelor’s Degree and seven (7) years related appraisal experience.  Requires certification as a N.C. State General Appraiser. 

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.