APM Customer Excellence Representative

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS  

At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive.   That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.  

Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible.  In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry.

Chemours is seeking an APM Customer Excellence Representative to join our growing team. This position will be available at the Shanghai-Parkside location. 

The responsibilities of the position include, but are not limited to, the following: 

• Perform customer order fulfillment services with SOX compliance, FSOP and import/export requirements.
• Manage the end-to-end Order-to-Cash process, including:
  • Onboard New Customers.
  • Process customer orders and returns.
  • Developing and managing customer relationships.
  • Monitor orders through delivery.
  • Work with Supply Chain and sites on orders.
  • Initiate Customer complaint investigations as needed.
  • Follow up on invoice/AR disputes.
  • Implement pricing.
  • Manage desk in accordance with internal control requirements.
  • Provide information to sales team based on customer input.
• Support sales team for payment collection, issuing invoice and other required documents to the customer.
  Responsible for the invoice information in customer portal.
• Support other business activities as required.
• Establish/Maintain Customer "Masters", Product "Masters" and Tables in Support of other Master Data.
  Contract review “customer order” versus Business and Corporate Policies and Procedures.
• Responsible for auditing policies & procedures.
• Responsible for maintaining a high CSL.
• Ensure clear alignment on and shared commitment to customer segmentation strategies and tactics related to “service” including order lead time and delivery date promises.
• Provide input to demand forecasting regarding open order status, demand outlook, changes from customer etc.
• Collect, maintain and communicate information to appropriate parties for fulfillment, logistics, and documentation to support delivery planning and execution processes. The information includes: order data (customer preferences, history, status, delivery requirements, etc.), warehouse and transportation data, and delivery data.
• Participate and drive simplification initiatives that streamline work processes and improve customer experience.
  Work on initiatives to improve Chemours’ business process/tools platform. 

The following is required for this role: 

• Bachelor’s degree or above, with major in international trade, logistics, etc.
• 3+ years of relevant work experience
• Prior knowledge and experience in SAP
• Good understanding of the trading business model and sufficient international trade knowledge
• Customer-centric mindset with high-level customer care/focus experience
• Strong interpersonal and communication skills to link different departments and deliver the result
• Teamwork, collaboration, and ability to interact at all levels of the organization and solve problems
• Proactive and be able to work under pressure
• Well organized and good documentation skills
• Demonstrated ability to effectively manage multiple priorities in a dynamic fast-paced environment
• Good English skills including speaking and writing
• Demonstrated ability to work with a variety of IT tools including SAP
• Advanced skills in Microsoft Office suite 

Benefits: 

Competitive Compensation 

Comprehensive Benefits Packages 

Employee Stock Purchase Program   

Tuition Reimbursement  

Commuter Benefits

Learning and Development Opportunities  

Strong Inclusion and Diversity Initiatives  

Company-paid Volunteer Day 

We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it—by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.  

 Learn more about Chemours and our culture by visiting Chemours.com/careers. 

Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws. 

Candidates must be able to perform all duties listed with or without accommodation 

Don’t meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities. 

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.