Applications Analyst I

Kids Are Our Everything.

Department

Pay Range

Why Join Children’s National IT

Children’s National Hospital’s Information Technology team is dedicated to advancing pediatric healthcare through innovative technology solutions that support clinical care, research, operations, and patient experience. The department partners closely with physicians, nurses, researchers, and business leaders to design, implement, and optimize enterprise-wide systems that improve patient outcomes, operational efficiency, and organizational performance.

The IT organization encompasses a broad range of specialties, including Digital Health, Epic and Clinical Applications, Cybersecurity, Data & Analytics, Artificial Intelligence, Infrastructure & Cloud Services, Software Development, Enterprise Architecture, Project and Program Management, IT Operations, and Information Security. Teams collaborate on high-impact initiatives such as electronic health record (EHR) optimization, digital transformation, data-driven decision making, cybersecurity protection, cloud modernization, and emerging healthcare technologies.

Children’s National IT professionals are committed to innovation, continuous improvement, and service excellence while supporting one of the nation’s leading pediatric healthcare organizations. The department fosters a collaborative, mission-driven environment where technology professionals have the opportunity to make a meaningful impact on the lives of children and families every day.

Mission-driven organization focused on improving children’s health. Enterprise-scale technology and digital transformation initiatives.  Collaborative partnerships with clinical, operational, and executive leaders. Opportunities to work with cutting-edge healthcare technologies.  Strong emphasis on innovation, cybersecurity, analytics, and digital health. Commitment to professional development, continuous learning, and career growth. Direct impact on patient care, research, and healthcare delivery excellence.

The Application Analyst I works closely with end-users and stakeholders to support and maintain applications for both patient care and revenue cycle operations. Primary responsibilities include troubleshooting and resolving application issues, implementating enhancements and assisting in system testing.

Minimum Education
Bachelor's Degree (Required) Or

Minimum Work Experience
1 year Experience in application support. (Required)

Required Skills/Knowledge
Work involves some problem-solving with assistance and guidance in understanding and applying the organization’s policies and procedures
Basic understanding of healthcare and revenue cycle workflows.
Strong analytical and problem-solving skills.
Excellent communication and skills.
A proactive and adaptable team player who excels at collaborating with colleagues and supporting shared objectives.
An innovative problem solver with a proven track record of executing projects and achieving ambitious goals.
Highly dependable and self-motivated, capable of working with minimal supervision while remaining resilient to change.
An excellent listener who can receive and provide candid feedback, fostering effective communication within the team.
Demonstrating high personal integrity and the ability to remain composed in high-pressure and high-stress situations.

Functional Accountabilities

• Provide support to internal users of Children’s National applications and ensure maximum efficiency in the use of those applications.

• Respond to requests for support by users.

• Test and coordinate testing of new releases of Applications.

• Log defects against applications and follow up with other IR colleagues, Development and vendors.

• Monitor future applications releases.

• Train users on features of applications.

• Maintain applications responsibilities based on work group of user.

• Act as reporting resource.

• Provide frontline support for applications and respond to user inquiries promptly.

• Assist in the resolution of application issues and escalate complex problems to senior analysts.

• Collaborate with the IT team to perform system testing and quality assurance checks.

• Assist in the implementation of updates and new features in applications.

• Participate in train-the-trainer sessions with informatics to ensure efficient usage of applications and may help train end users.

• Maintain documentation of support requests and resolutions.

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.