Senior Manager Operations - Ocean Export

C.H. Robinson is seeking a Senior Manager Operations – Ocean Export to be based at any of the following EU locations: Barcelona, Valencia or Milan.

As Senior Manager Operations – Ocean Export you will provide leadership across multiple operation teams in Southern Europe. In this role, you will drive operational excellence, ensuring efficiency, quality, and world-class service delivery across the end-to-end export process.

Additionally, you will lead and develop operations leaders, optimize performance through data-driven insights, and continuously improve processes to meet business and customer objectives.

If you believe your experience aligns with this role, we encourage you to submit your application!

RESPONSIBILITIES:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Drive operational performance by monitoring productivity, quality, and service delivery, ensuring alignment with business goals and service standards
• Analyze KPIs to identify opportunities and implement improvements that enhance efficiency, service levels, and cycle times
• Lead continuous improvement initiatives to optimize processes, remove friction, and increase operational effectiveness
• Manage and optimize budget performance to achieve business objectives with maximum efficiency
• Lead, coach, and develop operations leaders and teams, fostering a high-performance culture focused on quality and accountability
• Build organizational capability by understanding team strengths and aligning skills with business needs
• Manage employee performance, engagement, and development, implementing actions to strengthen culture, collaboration, and retention
• Partner with Talent Acquisition to build a strong and diverse talent pipeline, including recruiting and onboarding
• Oversee merit and equity programs, aligning compensation with performance outcomes
• Develop and execute operational strategies that deliver high-quality, efficient, and scalable service
• Build and maintain strong relationships with senior internal stakeholders, providing transparency on performance, initiatives, and changes
• Collaborate cross-functionally on business development, problem resolution, and continuous improvement initiatives
• Represent C.H. Robinson at a strategic level with customers, carriers, and vendors
• Drive the adoption of technology and automation, partnering with IT and stakeholders to enhance systems and operational efficiency
• Maintain deep knowledge of C.H. Robinson’s products and services to support operational excellence and business growth

QUALIFICATIONS

Required:

• Bachelor’s or Master’s degree in Supply Chain, Logistics, Business Administration, or a related field
• 7+ years of experience in operations within Global Forwarding
• 5+ years of experience leading and managing teams
• Willingness and ability to travel, depending on location of the role
• Fluency in English and the local language of the country where the position is based

Preferred:

• Proficient in Microsoft Office Suite of programs
• Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
• Collaborative, adaptive leadership approach
• Demonstrated experience influencing, effectively resolving conflict, and thriving in a fast-paced, decentralized, matrixed, global environment
• Knowledge of emerging technology and trends
• Advanced proficiency in financial and operational performance metrics with the ability to understand and communicate them
• Strong strategic orientation, business acumen, critical thinking skills, and ability to evaluate broad impacts of work
• Proven track record for delivering process/continuous improvement and change management results
• Ability to build strong relationships across all levels of the organization, including executives
• Experience operational excellence methodologies (i.e., Lean, Six Sigma, etc.)
• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!