Team Lead, Software Engineering
clarivate
Full time
Associate Content Support Analyst (Non-IT)
clarivate· 8001 Clarivate Analytics India Private Limited
About this role
Associate Content Support Analyst
We are seeking an Associate Content Support Analyst to join our ExLibris team in Chennai, India. This is a fantastic opportunity to work with Alma Library Management System (Ex Libris). The Technical Support Analyst provides quality and efficient service to our customers. In this role, you’ll dive into complex technical challenges, working with SQL databases and cloud environments to support our global customers.
About You
Bachelor’s Degree holder in relevant field (MLIS, Information Systems, Industrial Engineering)
Must have minimum 1 year experience in technical customer service.
It would be great if you also had…
- Familiarity with Research Office practices & Digital library experience
- Familiarity with librarianship practices/information science – cataloguing, classification, search, and referencing
- SQL experience
What Will You Be Doing in This Role?
Analyzing and solving complex issues in the customer's environment
Providing professional and high-level customer support on Ex Libris products
Working as a team member and collaborating with other teams
Daily communication with customers via CRM systems, emails, and phone calls
Collaborating with other groups in the company, such as Product Management and account managers
Hours of Work (Mon to Fri)
Rotational shift based on the requirements. 40 hours/week with 9 hours a day with one hour break.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Frequently Asked Questions
Is the salary disclosed for the Associate Content Support Analyst (Non-IT) position at clarivate?
The salary for this Associate Content Support Analyst (Non-IT) role at clarivate is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate Content Support Analyst (Non-IT) position at clarivate located?
This Associate Content Support Analyst (Non-IT) role at clarivate is based in India - Chennai. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate Content Support Analyst (Non-IT) role at clarivate full-time or part-time?
This is listed as a Full time position. It is posted as a Associate Content Support Analyst (Non-IT) role in the 8001 Clarivate Analytics India Private Limited department at clarivate.
Which team or department does the Associate Content Support Analyst (Non-IT) at clarivate belong to?
This Associate Content Support Analyst (Non-IT) position is part of the 8001 Clarivate Analytics India Private Limited department at clarivate. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Associate Content Support Analyst (Non-IT) position at clarivate?
Click the "Apply Now" button on this page. You will be redirected to clarivate's official application portal hosted on workday where you can submit your application directly.
Associate Content Support Analyst (Non-IT)
clarivate
You'll be redirected to clarivate's official application page on Workday.