Customer Success Consultant (Italian speaking)

We are seeking a Customer Success Consultant to join our team in Belgrade and support our growing customer base within the Academia and Government segment.

In this role, you will be responsible for building strong relationships with our clients, ensuring they achieve successful outcomes through adoption, retention, and growth. You will guide new customers through onboarding, identify upselling opportunities, and collaborate with internal teams to deliver exceptional service and value. 

This is a dynamic, customer-facing role that requires excellent communication skills, strategic thinking, and a passion for helping customers succeed. 

About You – experience, education, skills, and accomplishments 

• Minimum 5 years of experience in customer-facing roles, including at least 3 years in client onboarding, retention, relationship management, and cross-functional collaboration
• Proficiency in English
• Proficiency in Italian 
• Bachelor’s degree and/or equivalent experience

It would be great if you also have . . . 

• Academic research background and familiarity with Clarivate products, such as Web of Science
• Experience delivering presentations and demonstrations
• Proficiency in an additional language, ideally French or Spanish
• Experience working independently in an international team 

What would you be doing in the role? 

• Focus on enhancing successful customer outcomes including adoption, retention, and growth, ensuring a high level of customer satisfaction and loyalty.   

• Process onboarding activities for new customers, ensuring a smooth transition and effective use of our products.  

• Identify and recommend upsell and cross-sell opportunities, collaborating with sales teams to close deals.  

• Provide bespoke demonstrations, presentations, and documentation to support renewals and new sales.  

• Build and maintain strong relationships with customers, through consistent communication and collaboration.   

• Track and prioritize customer-related activities to ensure effective management and follow-up.  

• Participate in trade shows, industry events, and customer meetings, contributing to company visibility and customer engagement.  
    

About the Team 

You’ll be joining a diverse and independent team of 15 professionals. The team is structured to support autonomy while providing strong onboarding and learning support. Our main customer base is research institutions in academia, government, and the corporate markets, of all sizes. Each consultant covers a given territory within the region and works closely with sales colleagues and the product teams we support. You will report directly to the Senior Manager, Customer Success Consulting

Benefits  

• Holidays: 25 days paid leave per annum  

• Private Health Insurance 

• Paid Lunch 

• Monthly Bonus

• Yearly Merit Plan 

• My Learning Platform ​ 

• Fit Pass 

• Life Insurance  

• Accident Insurance  

• Company bicycles for rent free of charge 

 
Hours of Work   

This is a permanent full-time position, with core engagement hours within CET time zone. 

This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week. 

You are expected to travel internationally up to 20% of time.

Please note that only shortlisted candidates will be contacted. 

#LI-Hybrid