Customer Success Analytics & Activation Director (LatAm)
nielseniq
Full time
Customer Success Manager
clarivate· 1084 ProQuest LLC
About this role
We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software solutions used by public library systems. The team consists of Customer Success professionals across North America and reports to the Manager, Customer Success. We have a strong focus on customer strategy, retention, and product adoption, and we would love to speak with you if you have experience within library systems and customer relationship management environments.
About You – experience, education, skills, and accomplishments
- Bachelor’s degree or equivalent, relevant work experience
- Minimum 5 years of experience managing customer relationships and driving retention within public or academic library systems
- At least 2+ years of experience using CRM systems in a customer-facing environment
It would be great if you also have . . .
- Master’s degree in library science (MLS)
- Experience working with library software systems
- Experience working with customer feedback, insights, and success planning
- Ability to manage multiple customer accounts simultaneously
What will you be doing in this role?
- Build and maintain strong, long-term relationships with customer stakeholders
- Drive customer retention, satisfaction, and loyalty through proactive engagement
- Gather and analyze customer feedback to improve service delivery
- Identify risks to customer success and implement mitigation strategies
- Collaborate cross-functionally to ensure seamless customer experience
- Support growth by expanding customer adoption of products and services
Product you will be supporting
You will support innovative library software solutions used by public institutions. These platforms are critical to helping libraries manage resources, improve access to information, and deliver value to their communities. This requires understanding customer goals and ensuring the software aligns with their strategic plans.
About the Team
Our Customer Success team works with library systems across North America, providing strategic guidance and support to ensure maximum value from our products. Each Customer Success Manager serves as one of the primary points of contact, managing a portfolio of customers.
The team partners closely with Account Managers and other internal stakeholders to proactively address challenges, improve customer outcomes, and drive long-term success. Regular customer engagement includes quarterly business reviews, ongoing communication, and strategic planning.
Hours of Work
This is a full-time, hybrid position working Monday–Friday, 8:00 AM–5:00 PM EST. Occasional travel may be required
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager position at clarivate?
The salary for this Customer Success Manager role at clarivate is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at clarivate located?
This Customer Success Manager role at clarivate is based in 2 Locations, R186- Ann Arbor, USA - Philadelphia, PA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at clarivate full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Manager role in the 1084 ProQuest LLC department at clarivate.
Which team or department does the Customer Success Manager at clarivate belong to?
This Customer Success Manager position is part of the 1084 ProQuest LLC department at clarivate. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at clarivate?
Click the "Apply Now" button on this page. You will be redirected to clarivate's official application portal hosted on workday where you can submit your application directly.
Customer Success Manager
clarivate
You'll be redirected to clarivate's official application page on Workday.