Sr. Manager, Business Process Effectiveness - Comcast Business

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This position will lead the strategy, governance, and execution of Comcast Business product offerings and negotiation strategies within the master enterprise catalog in the Amdocs platform. This role drives the design, implementation, and ongoing optimization of Comcast Business product portfolio in the catalog, ensuring accuracy, consistency, and alignment with business, pricing, and go-to-market objectives. This role partners cross-functionally with Customer Solutions, Marketing, Finance, Architecture, and external vendors to deliver scalable solutions within the product catalog while overseeing capacity planning and development prioritization within the product catalog module to ensure timely, high-quality delivery.

Job Description

Core Responsibilities

• Lead the design, implementation, and ongoing management of Comcast Business product offerings (connectivity, voice, applications, security, etc.) within the enterprise catalog.
• Partner with Customer Solutions, Marketing, and Finance teams to define and optimize pricing, cost structures, and negotiation strategies for products implemented and maintained within the product catalog.
• Own end-to-end catalog governance, ensuring accuracy, consistency, and quality across the full lifecycle—from requirements definition through post-production maintenance.
• Partner with Amdocs and Architecture teams to drive clear, standardized and scalable catalog solutions according to best practices and industry standards
• Maintain and continuously optimize the production product catalog, ensuring accuracy, completeness, and alignment with evolving business needs, pricing strategies, and go-to-market requirements.
• Lead the development and management of the enterprise product catalog within the Amdocs platform.
• Manage catalog development capacity, aligning business demand with strategic priorities and the plan of record.
• Coordinate across cross-functional teams to scope, prioritize, and incorporate work into release plans, ensuring timely and effective delivery.
• Lead and support ad hoc projects that support, enhance, and drive strategic outcomes for the Amdocs platform, ensuring alignment with broader business and technology objectives.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business, Customer Experience (CX), Prioritization

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.