Tier 3 UCaaS Voice Engineer (Night Shift)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This job leads the strategic design and ongoing enhancement of the telephony infrastructure. It involves integrating cutting-edge technologies and providing expert guidance to maintain system excellence. The role also encompasses financial oversight and cross-functional collaboration to ensure telephony solutions support organizational objectives.

Job Description

Responsibilities:

• Researching and evaluating emerging telephony technologies to align with strategic business objectives
• Monitoring telephony industry trends to ensure the company's solutions remain market leading
• Applying specialized telephony engineering methodologies to optimize system performance
• Recommending cost-effective telephony products and platforms that fulfill architectural standards
• Architecting comprehensive telephony infrastructure designs, including financial and operational plans
• Leading technical guidance and mentorship to telephony engineering and support teams
• Documenting and updating the company's telephony infrastructure, ensuring accuracy and compliance
• Investigating and resolving complex telephony service disruptions to enhance system reliability
• Managing vendor relationships to ensure effective telephony system design and maintenance
• Conducting telephony expense audits and optimizing carrier plan utilization to control costs
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Requirements:

• At least 7 years of relevant experience as a Voice Engineer, VoIP Engineer, Telephony Engineer, or UCaaS Engineer
• Strong knowledge of SIP and RFC standards
• Experience with tools and platforms such as MS Teams, Webex, ACMEs AudioCodes, Adtran, or similar
• Customer-focused with good teamwork and excellent communication skills
• Able to work primarily on the night shift, but may shift to day or mid shift as the business requires to support 24/7 operations
• Able to work in an on-site work setup for the first 6 months and a hybrid work setup thereafter (3 days onsite / 2 days WFH)

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.