Customer Service Representative 1
copeland
Full time
Customer Service Representative 1
copeland· Copeland Philippines, Inc
About this role
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
SERVICE LEVEL AND PRODUCTIVITY
1.Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows:
o Pricing and Availability
o Purchase Order Entry
o Order / Shipment Status
o Product Lead Times
o Call Back / Follow Up Call
o Cross Reference
o General Product Information
o Sending Invoices
o Coordinating with Sales on details on missing details on Order Entry
Setting up new vendors in the system
2. Provide professional and accurate solutions for customer concerns through implementing the following:
o Expedite Orders
o Invoice Corrections
o Return Goods Authorization / Direction
o Updating Contact Information in the system
o Coordination with sales on any discrepancy on their return request
o Credit and Debit
o Special Build and Drop Off Orders
o Tracking, correction, and processing of missing, misread or incomplete purchase orders
o Customer complaints including, but not limited to, missed
shipments and incorrect drop-offs and requests for credit
3. Manage efficient usage of production time and company resources through the following:
o Maintaining productivity within acceptable transaction volume levels
o Accuracy in Interaction Handling
o Attends training, workshop, seminar, and focus group discussions of the team
o Work within defined Manila Copeland operational and employee goals by contributing to other projects, if needed.
o Provide RMA and advance RMA reports every month or as needed
o Sending daily reports of booked priority orders in month-end week.
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative 1 position at copeland?
The salary for this Customer Service Representative 1 role at copeland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative 1 position at copeland located?
This Customer Service Representative 1 role at copeland is based in Quezon City, Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative 1 role at copeland full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative 1 role in the Copeland Philippines, Inc department at copeland.
Which team or department does the Customer Service Representative 1 at copeland belong to?
This Customer Service Representative 1 position is part of the Copeland Philippines, Inc department at copeland. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative 1 position at copeland?
Click the "Apply Now" button on this page. You will be redirected to copeland's official application portal hosted on workday where you can submit your application directly.
Customer Service Representative 1
copeland
You'll be redirected to copeland's official application page on Workday.