Director, Enterprise Services

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

Summary:

This role is a senior leader within IT for overseeing the strategy, delivery, and continuous improvement of enterprise-wide IT services that support the organization’s business objectives. This position leads a diverse team in the design, implementation, and management of scalable and efficient enterprise solutions, fostering innovation, operational excellence, and a customer-centric culture.

Essential duties/responsibilities:

• Develop and execute the vision, strategy, and roadmap for Enterprise Services to align with organizational goals and objectives.
• Lead, mentor, and develop a high-performing team of IT Professionals.
• Drive operational excellence through the establishment and monitoring of key performance indicators (KPIs), service level agreements (SLAs), and continuous improvement initiatives.
• Collaborate with cross-functional leaders to identify business needs, ensure seamless delivery of services, and drive organizational change management.
• Oversee vendor and partner relationships, including contract negotiations, performance monitoring, and issue resolution.
• Ensure compliance with regulatory requirements, corporate policies, and industry best practices for all IT enterprise services.
• Manage budgets, forecasts, and resource allocation to maximize value and efficiency.
• Champion the adoption of new technologies, automation, and process improvements to enhance the enterprise service portfolio.
• Communicate effectively with executive leadership, stakeholders, and staff regarding service strategy, performance, and initiatives.

Required job skills:

• Experience in administering cloud infrastructure and SaaS applications, ie.. Azure or AWS.
• In depth knowledge of Microsoft products, including Active Directory, Exchange, Office 365, Entra and SharePoint.
• Experience with tools for MDM, SSO, Email Security, Privilege Management or similar.
• Experience with database management, such as MySQL and Microsoft SQL Server.
• Understanding of system monitoring processes and best practices. 
• Ability to handle multiple projects concurrently in a fast-paced open environment. 
• Proven ability to learn new technologies quickly to a high level of proficiency. 
• Understanding of information security principles and best practices including network level and endpoint protection mechanisms.
• Previous experience with providing 24 X 7 mission critical support.
• Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix-management environment (as well as external vendors and service providers) to ensure expectations are properly established and that segregation and overlapping roles are identified and coordinated. 
• Excellent written and verbal communications skills.
• Strong customer service skills with high focus on customer satisfaction.

Minimum qualifications:

• 10+ years of progressive experience in IT and or related role.
• 5+ years in a leadership role with direct responsibility for managing teams and budgets.
• Proven experience in developing and executing strategic plans for enterprise services.
• Strong knowledge of industry standards, best practices, and compliance requirements in enterprise operations.
• Excellent organizational, analytical, and problem-solving skills.
• Outstanding communication, interpersonal, and stakeholder management abilities.
• Experience with digital transformation, automation, and IT enterprise technology solutions is highly desirable.

Preferred qualifications:

•  Bachelor’s degree and or Certifications in related fields preferred.

Travel: Up to twice annually to US offices.

Physical Demands: Office environment.