Guest Services Coordinator

quintevents· Guest Experiences
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📍 London, London, City of, United KingdomFull Time

About this role

About Us 

QuintEvents is the industry-leading provider of Official Ticket and Hospitality packages to many of the world’s most prominent sports and entertainment events. Our innovative programs enable those properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands. Our portfolio includes 20+ official property partnerships including, Formula 1® (f1experiences.com), the NBA (nbaexperiences.com), the Kentucky Derby® (derbyexperiences.com), MotoGP™ (motogppremier.com), and many more. 


 

The Role 

This is not your typical customer service role! Come be a part of a proactive team creating new and innovative ways to deliver extraordinary customer satisfaction. As the Guest Services Coordinator, your contribution to the organization will be as the ‘voice’ of the company to our customers. You will be quintessential to maintaining guest relationships post-purchase! This means addressing any guest concerns, requests, questions, and issues. 



Responsibilities  

  • Answering guest emails and returning voicemails within 24 business hours
     
  • Serve as the primary point of contact for event attendees, addressing their inquiries, providing accurate information, and offering assistance.
     
  • Familiarize yourself with event schedules, locations, session details, and other pertinent information to effectively guide and inform guests
     
  • Handle guest concerns and complaints professionally and promptly, striving to resolve issues to the satisfaction of the attendees and the company.
     
  • Collaborate with appropriate internal teams to address and resolve complex or escalated matters, ensuring a positive guest experience.
     
  • Identifying opportunities to increase guest satisfaction and garner repeat business
     

 

Requirements 

  • 2-3 years most recent experience related to hospitality and/or event management industry

     
  • Proven track record of problem solving, and issue resolution skills

     
  • Strong computer skills, ideally with experience using SalesForce or complex informational software
     
  • Flexibility in both availability and in travel requirements when necessary
     
  • Multi-lingual proficiency strongly preferred (Spanish, French)
     
  • Prolonged periods sitting at a desk and working on a computer 

 

Skills/Abilities 

  • Thrive in an environment where each day different from the next; especially in personal interactions and problem resolution
     
  • Thrive in a fast-paced environment with multiple projects going simultaneously
     
  • Be very socially-focused; with a "how can I help you?" attitude  
  • Focus on building and maintaining a personable client experience
     

Frequently Asked Questions

Is the salary disclosed for the Guest Services Coordinator position at quintevents?
The salary for this Guest Services Coordinator role at quintevents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Services Coordinator position at quintevents located?
This Guest Services Coordinator role at quintevents is based in London, London, City of, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Services Coordinator role at quintevents full-time or part-time?
This is listed as a Full Time position. It is posted as a Guest Services Coordinator role in the Guest Experiences department at quintevents.
Which team or department does the Guest Services Coordinator at quintevents belong to?
This Guest Services Coordinator position is part of the Guest Experiences department at quintevents. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Services Coordinator position at quintevents?
Click the "Apply Now" button on this page. You will be redirected to quintevents's official application portal hosted on bamboohr where you can submit your application directly.
When was the Guest Services Coordinator job at quintevents posted?
This Guest Services Coordinator position at quintevents was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Services Coordinator
quintevents
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