Guest Service Agent

druryhotels· LE0103 Drury Hotels Company LLC
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Part timeLE0103 Drury Hotels Company LLC

About this role

Property Location:

Drury Inn & Suites - 8925 Red Oak Blvd. , Charlotte, North Carolina 28217

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US


So. Much. More.


Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

  • Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

  • Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

  • Retirement - Company-matched 401(k)

  • Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

  • Assist guests in a friendly, efficient, courteous, and professional manner. 

  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. 

  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

  •  Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. 

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

  • Warm and friendly manner in relating to and interacting with the public

  • Demonstrated attention to detail while handling multiple tasks simultaneously

  • Familiarity with handling money, making change, and using office machines in day-to-day activities

  • Ability to speak and receive direction (written and verbal direction) in English

  • Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!

Frequently Asked Questions

Is the salary disclosed for the Guest Service Agent position at druryhotels?
The salary for this Guest Service Agent role at druryhotels is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Agent position at druryhotels located?
This Guest Service Agent role at druryhotels is based in 8925 Red Oak Blvd., Charlotte, NC 28217. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Agent role at druryhotels full-time or part-time?
This is listed as a Part time position. It is posted as a Guest Service Agent role in the LE0103 Drury Hotels Company LLC department at druryhotels.
Which team or department does the Guest Service Agent at druryhotels belong to?
This Guest Service Agent position is part of the LE0103 Drury Hotels Company LLC department at druryhotels. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Service Agent position at druryhotels?
Click the "Apply Now" button on this page. You will be redirected to druryhotels's official application portal hosted on workday where you can submit your application directly.
Guest Service Agent
druryhotels
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You'll be redirected to druryhotels's official application page on Workday.