Senior Work Management Specialist or Work Management Specialist II

Important Application Submission Information

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Number of hires: One (1)

Schedule: Hybrid, Monday – Friday, between 7am – 5pm.

(Open to either Senior or Level II. Level of hire dependent on experience.)

For Senior Work Management Specialist:

This is the advanced level of the Work Management classification hierarchy.  Employees at this level are responsible for providing advanced technical, analytical and work management support for Distribution, Customer Experience & Services.  The incumbent, working within the parameters of established processes and standards, uses independent judgement and initiative to complete assigned tasks.  This position is accountable for providing accurate and timely work results which supports safety, reliability, storm restorations, and cost management while providing excellent customer service.  This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity. Acts as Technical trainer - training WMS l and ll on all work.

Basic Qualifications

• Highschool Diploma/GED and two (2) years of relevant experience.

For Work Management Specialist II:

This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.

Basic Qualifications

• Highschool Diploma/GED and one (1) year of relevant experience.

Additional Preferred Qualifications

• Possesses advanced, fully competent knowledge of applications used in Distribution, Customer Experience and Services

• Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration

• Collaborates effectively in a team environment

• Advanced knowledge of system applications used in Distribution, Customer Experience & Services

• Authority of local ordinances, permits, and inspections

• Supports changing work environments, processes and policies

• Possesses effective written and verbal communication and interpersonal skills 

• Possesses working knowledge of Microsoft Office Software

• Previous customer service experience

• Prioritizes work effectively

• Demonstrates good judgment in decision making

• Works independently in resolving problems

• Investigative, research and analytical skills for complex work order status, auditing and corrections (materials, financials, date management, etc.)

• Critical thinking to take appropriate action to resolve issues independently and with limited supervision

• Demonstrated ability to manages external communication and resolving escalated customer situations

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Working Conditions

• Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility

Specific Requirements

Travel Requirements

Relocation Assistance Provided (as applicable)

Represented/Union Position

Visa Sponsored Position

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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