TANF/SNAP Career Navigator

Job Description:

Salary: $48-50,000/year

This position serves Leon, Wakulla, Gadsden and Jefferson Counties and requires some travel.

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Scope of Position: Provide excellent case management and career counseling to SNAP E&T and TANF customers.

Essential Functions:

• Provide individualized assessment of work, family, and personal development needs and opportunities

• Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment

• Maintain regular contact with customer to monitor job retention, satisfaction, and career progression while addressing emerging needs

• Accurately assess customer needs and refer to appropriate community service or social service agencies when needed

• Encourage customers to participate in and follow through with planned activities as outlined in contract with funding agency

• Oversee customer activities and assist with workshop schedules

• Create solutions to customer attendance problems

• Maintain organized database of customers and keep detailed documentation of all contacts

• Maintain customer files as specified by CSCR

• Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract and accommodating customer work schedules

• Document all participant contacts and activities in case progress notes

• Answer questions about program requirements

• Oversee participants’ case management files and ensure contract regulations are adhered to

• Operate in the Career Centers or in the community as needed

• Assist in case note and file audits

• Work closely with Recruiter to prepare customers for Work-Based Learning and unsubsidized employment

• Other opportunities as available

Education and Experience Requirements:

• Career counseling experience

• Ability to prioritize tasks and document visits and contacts

• Demonstrated telephone, computer, and written communication skills

• Ability to maintain flexibility as needs of contract or contractor require

• Bachelor’s Degree in Education, Social Work, Human Resources, or a related area preferred

• Proficient in Microsoft Office applications

• Valid driver’s license

• Florida Workforce Professional Certification Tier I required (must be completed within 30 days of employment)

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.