Customer Success Manager - EMEA
shibumi· Customer Support
About this role
Shibumi is a fast-growing SaaS company revolutionizing the industry. We empower businesses with cutting-edge solutions that drive efficiency, growth, and customer satisfaction. Our team is passionate about delivering value to our customers and ensuring they achieve their business goals with our platform.
We are seeking a dynamic and strategic Customer Success Manager to join our team. This role is ideal for candidates with 2-3 years of experience in management consulting who are looking to transition into the SaaS industry. The CSM will be responsible for ensuring our customers realize maximum value from our products, driving adoption, retention, and expansion.
Key Responsibilities
- Act as a trusted advisor to customers, understanding their business objectives and aligning them with our product capabilities.
- Develop and execute customer success plans to ensure adoption, satisfaction, and long-term retention.
- Analyze customer data and provide insights that drive engagement and success.
- Conduct regular business reviews with customers to showcase value and identify new opportunities.
- Collaborate cross-functionally with Sales, Product, and Support teams to address customer needs and advocate for product enhancements.
- Support expansion opportunities by promoting platform usage and adoption.
- Proactively manage risks, ensuring customer concerns are addressed swiftly and effectively.
- Deliver Power User Training and support client delivery of end-user training to ensure product adoption.
- Provide new release/feature training and support client adoption of new features.
Who You Are
- 2-3 years of experience in management consulting, with a strong ability to solve complex business problems.
- Passionate about customer success and building long-term relationships.
- Passionate about technology with a natural curiosity to explore, learn, and adapt to emerging trends and innovations.
- Strong analytical skills with the ability to interpret customer data and drive actionable insights.
- Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
- Highly organized, detail-oriented, and capable of managing multiple customer accounts effectively.
- Experience in SaaS, B2B technology, or business transformation is a plus.
Why Join Us?
- Impact: Play a critical role in shaping the customer journey and driving business success.
- Growth: Opportunities to develop your career in a fast-growing SaaS environment.
- Culture: Work in a collaborative, innovative, and customer-focused team.
- Flexibility: Hybrid/Remote work options and a focus on work-life balance.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager - EMEA position at shibumi?
The salary for this Customer Success Manager - EMEA role at shibumi is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success Manager - EMEA job at shibumi remote?
Yes, this Customer Success Manager - EMEA position at shibumi is remote, with team members based in Remote. You can work from home or anywhere in the supported regions.
Is the Customer Success Manager - EMEA role at shibumi full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success Manager - EMEA role in the Customer Support department at shibumi.
Which team or department does the Customer Success Manager - EMEA at shibumi belong to?
This Customer Success Manager - EMEA position is part of the Customer Support department at shibumi. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager - EMEA position at shibumi?
Click the "Apply Now" button on this page. You will be redirected to shibumi's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Success Manager - EMEA job at shibumi posted?
This Customer Success Manager - EMEA position at shibumi was posted on Jan 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager - EMEA
shibumi
You'll be redirected to shibumi's official application page on bamboohr.