Continuous Improvement Lead
elekta
Full time
Software Support Manager
elekta· Elekta Limited
About this role
Are you a current Elekta employee?
Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives?
We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
We don’t just build technology. We build hope for everyone dealing with Cancer.
At Elekta, we believe every individual deserves access to the best cancer care. That’s why we’re committed to developing innovative solutions that make precision radiation therapy and radiosurgery more effective, efficient, and accessible. If you're passionate about making a meaningful impact, we invite you to bring your expertise and energy to our team.
What You’ll Do At Elekta:
In this role, you will lead and optimise software support operations across the region, ensuring a high standard of service delivery for our customers. You’ll be responsible for managing resources, driving team performance, and continuously enhancing processes to improve customer satisfaction. Working closely with global teams and product lifecycle functions, you will play a key role in ensuring readiness for new technologies while maintaining quality, compliance, and operational excellence.
Responsibilities:
Oversee escalation pathways and act as a senior point of contact for critical or complex customer issues
Ensure all customer contact channels (phone, portal, email) are appropriately staffed and optimised
Identify and escalate gaps in support capacity or capability to senior leadership
Support the successful rollout of new products, upgrades, and enhancements within the region
Drive effective knowledge transfer to ensure teams are equipped to support new technologies
Provide ongoing feedback to improve product serviceability and supportability
Analyse customer feedback and satisfaction data, driving targeted improvement initiatives
Foster cross-functional collaboration to support regional and organisational objectives
Monitor departmental budgets and highlight any variances or risks
Ensure adherence to business management systems, quality standards, and regulatory requirements
Maintain clear communication with regional stakeholders on key risks, issues, and activities
Lead, coach, and develop software support staff, including conducting regular performance reviews
Represent Software Support in internal and external forums, maintaining a professional presence
Promote Elekta’s brand, values, and strategic priorities in all activities
What You’ll Bring:
Bachelor’s Degree (clinical or business oriented) or equivalent knowledge acquired through business experience
Solid knowledge and experience of the medical devices industry
Strong knowledge/understanding of Elekta's product portfolio
Excellent communication skills, both written and verbal. Skilled speaker and representative in social contacts
Strong multi-tasker and experience covering a broader region (along with all the travel it requires)
What You’ll Get:
In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.
Work Pattern (you are required to work from the Crawley HQ 4 days a week with 1-day WFH)
Up to 25 paid vacation days (plus bank holidays)
Holiday Purchase Scheme
Private Medical Insurance
Attractive Employer Pension Contribution Package
Cycle to work scheme
Life Assurance
Onsite subsidized restaurant, offering budget-friendly dining
Love electric (Electric vehicle salary sacrifice scheme)
Hiring process:
We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button.
For questions, please contact the Talent Acquisition Partner responsible, jessica.banfield@elekta.com. We do not accept applications through e-mail.
We are an equal opportunity employer
We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
Frequently Asked Questions
Is the salary disclosed for the Software Support Manager position at elekta?
The salary for this Software Support Manager role at elekta is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Software Support Manager position at elekta located?
This Software Support Manager role at elekta is based in Crawley - Cornerstone. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Software Support Manager role at elekta full-time or part-time?
This is listed as a Full time position. It is posted as a Software Support Manager role in the Elekta Limited department at elekta.
Which team or department does the Software Support Manager at elekta belong to?
This Software Support Manager position is part of the Elekta Limited department at elekta. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Software Support Manager position at elekta?
Click the "Apply Now" button on this page. You will be redirected to elekta's official application portal hosted on workday where you can submit your application directly.
Software Support Manager
elekta
You'll be redirected to elekta's official application page on Workday.