Director, Maintenance and Logistics

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

The Director of Maintenance & Logistics is a senior leadership role responsible for defining and executing the strategy, performance, and evolution of Element’s core maintenance offering in Mexico. This role oversees operations supporting 85,000+ vehicles, managing 25,000+ monthly service orders, and ensuring service quality across a network of 3,000+ maintenance providers.

Director ensures operational excellence, client satisfaction, and scalable growth, while driving uptime performance, digital transformation, and AI adoption across the function.

Key Responsibilities

1. Strategy & Product Leadership

• Define and execute the maintenance product strategy in Mexico, aligned with business goals and client needs.
• Drive continuous improvement, innovation, and scalability of maintenance services.
• Partner closely with Strategic Alliances, Commercial, and Operations teams to enhance value proposition and service capabilities.

2. Operations & Service Delivery

• Lead execution of 25,000+ monthly service orders across 85,000+ vehicles.
• Ensure delivery of uptime commitments, SLAs, and service standards.
• Establish and monitor KPIs, quality metrics, and operational performance.
• Drive efficiency, cost optimization, and process excellence at scale.
• Create a cost-efficient strategy for vehicle transportation along maintenance and other operational areas.

3. Client Solutions & Service Excellence

• Design and implement tailor-made maintenance strategies for clients with complex needs.
• Ensure alignment with client parameters and contractual commitments.
• Act as escalation point for critical service issues.
• Promote a strong client and driver-centric culture across the organization.

4. Leadership & Organization Development

• Lead, develop, and inspire a high-performing team
• Build capabilities and processes to support growth, efficiency, and innovation.
• Foster accountability, continuous improvement, and strong execution discipline.

5. Digital Transformation & AI Adoption

• Drive adoption of digital tools, automation, and AI solutions to improve efficiency and decision-making.
• Partner with Product and Technology teams to implement scalable solutions.
• Lead change management to ensure adoption and impact across teams.
• Leverage data and analytics to enhance operational performance and predictive capabilities.

6. Cross-Functional & Partner Collaboration

• Work in close partnership with the Strategic Alliances team to ensure service quality, competitive pricing and performance across the maintenance suppliers network.
• Collaborate with internal stakeholders to align operations with commercial, client and fleet managers objectives and expectations.

Qualifications & Experience

• Bachelor’s degree in engineering, business, logistics, or related field (MBA a plus).
• 10+ years of experience in operations, logistics, cx, maintenance, or fleet services.
• Proven experience leading large-scale teams and high-volume operations.
• Strong background in operational strategy and execution.
• Experience driving digital transformation and/or AI initiatives.
• Strong analytical, financial, and stakeholder management skills.
• English fluency required

What’s in it for You

At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:

• Competitive base salary

• Annual bonus

• Savings fund and savings account

• Retirement plan with company contribution

• Grocery and restaurant vouchers

• Support for sports activities

Additionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.

We are a culture of innovation, empowerment, decision-making, and accountability.
 

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to reclutamiento@elementcorp.com or call 55 5018 7100.