Senior Specialist, Property Operations Training

City

Irvine

State

California

Job Location

Irvine Regional Office (Derian)

Position Type

Regular

The Senior Specialist, Property Operations Training is an integral member of the Operations Staff Services team, functioning as a point of support for operations and responsible for training the very best talent for the Community Management team. This role is accountable for the successful onboarding of new Community Management associates as well as the ongoing training of existing Community Management associates. They will lead and/or facilitate the execution of all community management related trainings. As part of the Operations Support Team, they will also take on other responsibilities within that team when appropriate, such as hiring and other projects related to the betterment of property operations. Additionally, they will assess the needs of the role over time to identify ways that their scope can evolve and improve. This includes creating programs and processes that can improve the training process, as well as assessing the resources needed to effectively operate.

The internal title for this role is Senior Training Specialist, Staffing Support.

WHAT YOU WILL DO:

• Manage the hiring and onboarding process for all entry level positions in Community Management and Facilities.
• Establish a candidate base for future hires.
• Interviewing candidates for placement.
• Ensure candidate profiles are optimized for ideal candidate placement.
• Engage in training and facilitation as needed.
• Provide support to other Operations Staff Services departments as needed.
• Monitor and achieve KPIs that lead to success within the role.
• Consistently assess and evaluate opportunities within hiring processes.
• Identify and carry out strategic solutions to solve opportunities in hiring.
• Collaborate closely with Recruiting, Talent Development, Trainer Specialist, Community Management Leadership, and Facilities Leadership.
• Exercise discretion as it relates to confidential resident, property and company information.
• Compliance with company standards as defined in the Human Resources Policy Manual, E-Way Processes and Procedures, and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Complete all assignments timely and accurately.

WHAT YOU WILL NEED:

• Bachelor's degree (BA/BS) or equivalent from four-year college or university is preferred.
• 2 to 4 years of property management experience preferred.
• ARM or CAM designation is preferred.
• 1 to 2 years of supervisory experience preferred.

WHAT THE JOB REQUIRES:

• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.
• Operates in a fast-paced work setting. Requires the ability to multitask and adapt quickly to changing priorities. May involve tight deadlines and high-energy work situations.
• Involves frequent interaction with clients or customers. Requires effective communication skills and a professional demeanor. Work environment may include client offices, meeting rooms, or other external locations.
• This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary.
• Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks.
• This role does not require any travel; work is primarily conducted at the office.

WHAT YOU WILL BRING TO THE TABLE:

• May provide informal assistance such as technical guidance and/or training to coworkers.
• May coordinate work and assign tasks.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
• Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

#LI-Onsite

#LI-SL1

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

New hires generally start between $32.21 - $38.46 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.