Loss Prevention Specialist I

Address

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

SCOPE/CONTACTS:          Incumbent has constant contact with bank employees and customers via phone and written communication.  Most important to this position are analytical thinking, attention to detail, accuracy, customer relations, interpersonal skills, sound judgement, confidentiality, flexibility, reliability, and initiative.  Results of work are rarely checked and errors could be serious resulting in the loss of goodwill, time, and money.

ESSENTIAL FUNCTIONS:

Primary responsibilities could include…

• Review and analyze large checks and ACHs flagged for review in Yellow Hammer Fraud Detective.
• Communicate with the appropriate bank employees via email regarding Yellow Hammer Fraud Detective items that require customer contact.
• Reconcile the bank’s official check accounts.
• Process debit card and Zelle disputes in accordance with Regulation E, Visa Zero Liability, and bank policy.
• Review miscellaneous debit card related reports.
• Monitor and analyze suspicious debit card and Zelle activity using various systems.
• Contact customers via phone and/or written communication to verify suspicious debit card or Zelle activity.
• Assist bank employees with debit card and Zelle related questions.
• Fulfill debit card supply orders and adjust branch card stock vault inventories as requested.
• Perform other duties as assigned.
• Physical effort is average requiring visual attention and mental concentration for extended periods of time while using computer equipment for most of the workday.
• Actively participates in the service culture, supports the values of the organization, and follows established bank policies and procedures

MINIMUM QUALIFICATIONS:     

• High school diploma or equivalent is required.

• One year banking or bookkeeping/accounting experience is required.
• Call Center or customer service experience is preferred.
• Analytical thinking skills and attention to detail are paramount.
• Excellent interpersonal and customer service skills, both verbal and written, are required.
• Must be proficient in Microsoft Windows and Microsoft Office Suite..
• Must be able to work in a demanding, fast-paced, multi-tasked environment while maintaining accuracy.
• Must be able to handle stress, establish priorities, and meet deadlines with limited supervision.
• Must be able to lift and carry up to 50 lbs. or assist with.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)