Associate Advanced, Client Contact with German

Every day, our teams innovate in the financial world. We work together to work smarter and make a difference at the same time. We focus on diversity and inclusion and give everyone on the team a voice. And we celebrate our success together. If you want to make a difference in the fintech industry, we would like to know from you: Are you FIS?

We are currently looking for an experienced Client Contact Associate Advanced with German to support the Client Services team for our location in Poznan.

About your role:

• The telephone and written answers from everyday to complex inquiries of our customers and consultants. 

• Responding to our customers' problems and finding solutions.

• Compliance with quality standards, possible control function.

• Verification of customer orders and, if necessary, corresponding post-processing.

• Escalation of difficult issues and complaint management.

• Participation in projects to implement the company's goals and improve certain processes.

What you bring:

• 1-2 years of experience Work experience in finance

• Experience in customer service – spoken and written

• Languages: Fluent German (at least C1), and good English

• A high degree of accuracy, quality and service orientation

• Independent and team-oriented work to achieve set deadlines

• Good organizational skills and high resilience without losing focus on the customer

What we offer you:

• Working in an international company, alongside international colleagues.

• Being a part of an innovative and entrepreneurial environment of a growing department and team.

• Option to work in hybrid model/fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).

• Development opportunities by using the company's on-line training database and LinkedIn Learning.

• Participation in projects and training sessions focused on both soft skills (communication, presentation, conducting meetings) and technical skills (Excel, knowledge of capital markets, German language).

• Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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