Customer Service Agent

timistours· Tours
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📍 Moweaqua, Illinois, United StatesFull Time

About this role

Timi's Tours is looking for a detail-driven, people-first Customer Service Agent to join our team in Moweaqua, IL. This is a full-time, benefits-eligible position with a company that has been delivering premium group travel experiences since 2006.


In this role, you'll be at the heart of what makes a great tour, managing the booking process from first inquiry to departure day. You'll coordinate hotel accommodations, attractions, restaurants, airfare, and all the moving pieces in between, while serving as a primary point of contact for our guests. If you love organization, thrive in a fast-paced environment, and take genuine pride in delivering exceptional customer experiences, we'd love to hear from you.


What You'll Do

  • Book clients onto existing tours and manage all reservation details
  • Confirm and coordinate hotels, attractions, dining, airfare, and other trip components
  • Communicate proactively with clients throughout the booking and pre-trip process
  • Build and maintain vendor and supplier relationships
  • Handle multiple itineraries simultaneously with accuracy and care


What We're Looking For

  • Strong organizational skills and an obsessive attention to detail
  • Ability to multitask, prioritize, and adapt in a deadline-driven environment
  • Excellent written and verbal communication skills
  • A warm, professional demeanor and genuine passion for customer service
  • Creative problem-solving ability and sound analytical thinking
  • Proficiency in, or willingness to learn, Microsoft Office & Google Suite


Bonus Points For

  • Prior experience in hospitality, travel, or tourism
  • Familiarity with tour operations or group travel logistics

Frequently Asked Questions

Is the salary disclosed for the Customer Service Agent position at timistours?
The salary for this Customer Service Agent role at timistours is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Agent position at timistours located?
This Customer Service Agent role at timistours is based in Moweaqua, Illinois, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Agent role at timistours full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Service Agent role in the Tours department at timistours.
Which team or department does the Customer Service Agent at timistours belong to?
This Customer Service Agent position is part of the Tours department at timistours. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Agent position at timistours?
Click the "Apply Now" button on this page. You will be redirected to timistours's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Agent job at timistours posted?
This Customer Service Agent position at timistours was posted on Apr 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent
timistours
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