Administrative Operations Representative - Business Support Services

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Business Support Services handles mail services, central printing and distribution of forms and documents, assembly of policies, document imaging and customer service. The group also manages the retention and/or destruction of confidential Company documents.​

The Business Support Services department is hiring for an Administrative Operations Representative to join their team! This position requires an in-office schedule 5 days a week.

Essential Job Functions and Responsibilities

• Document production support – Handles scanning, print production, and assembly tasks like binding, folding, cutting, and packaging.

• Equipment operation – Runs and supports digital print/production equipment including copiers, printers, and finishing devices.

• File preparation – Formats print-ready files, ensuring proper alignment and page setup before production.

• Quality control – Performs checks on printed materials for accuracy, completeness, and adherence to specifications.

• Print queue management – Monitors queues and prioritizes jobs based on urgency, deadlines, and customer needs.

• Troubleshooting & upkeep – Resolves basic equipment issues, escalates complex ones, and keeps work areas stocked and operational.

• Customer support – Assists internal customers with print submissions, greets visitors, and screens/routes incoming calls.

• Data entry – Inputs data into systems and conducts basic accuracy checks.

• Technology coordination – May assist with new hire setup, hardware requests, and user access requests.

• Workload & communication management – Juggles multiple tasks, meets deadlines, adapts to changing priorities, and clearly communicates job status to internal customers.

Job Requirements

• Education: High School Diploma or equivalent.

• Scope of Job/Qualifications: Possesses organizational abilities to manage multiple tasks efficiently. High attention to detail related to communications, scheduling, and recordkeeping. Demonstrates working knowledge of business systems and applications and utilizes relevant equipment to perform job functions effectively. Develops working knowledge of department operations, policies, and procedures. Excellent interpersonal and communication skills.  Demonstrates interpersonal and communication skills.  Proven ability to handle confidential information with discretion.

Physical Requirements

• Essential job functions must be performed onsite.

• Requires continuous and prolonged walking and standing.

• Requires frequent lifting, carrying, pushing and pulling of objects up to 50 lbs.

• May require overhead reaching and grabbing.

• Requires regular and predictable attendance (may be required to work in a physical office location).

• Requires ability to conduct visual inspections.

• May require ability to operate a motor vehicle.

Business Unit:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.