Claims Representative-Equine Division
gaig
Full time
Agency Collection Representative
gaig· GAIC Great American Insurance Company
About this role
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
Great American's Property & Casualty Finance Division oversees all accounting and financial reporting for American Financial Group and Great American Insurance Group.
The Financial Division is looking for an Agency Collections Representative to join our Specialty Accounting team. This position is based out of the downtown Cincinnati office. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.
Essential Job Functions and Responsibilities
Administers accounts payable, accounts receivable, and direct billing operations by ensuring accurate invoices, payment processing, and financial reconciliation.
Participates in resolving stakeholder inquiries and disputes related to billing discrepancies, aged receivables, and account reconciliation.
Prepares financial reports and registers, maintaining accuracy and completeness of accounting records.
Analyzes policy data and company guidelines to support resolution of outstanding balances and assist in determining appropriate collection action.
Coordinates with internal departments and third-party collection agencies to assist with recovering outstanding balances and processing uncollectible debt write-offs.
Assists in negotiating payment plans or settlements with clients to facilitate debt recovery.
Performs other duties as assigned.
Job Requirements
High School Diploma or equivalent experience.
Generally, a minimum of 3 years of experience in insurance collections, agency billing, or related financial support operations.
Demonstrates attention to detail, organizational skills, and problem-solving abilities.
Experience with Microsoft Excel preferred
Business Unit:
Property & Casualty FinanceBenefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.
Frequently Asked Questions
Is the salary disclosed for the Agency Collection Representative position at gaig?
The salary for this Agency Collection Representative role at gaig is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Agency Collection Representative position at gaig located?
This Agency Collection Representative role at gaig is based in Cincinnati, OH (USA). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Agency Collection Representative role at gaig full-time or part-time?
This is listed as a Full time position. It is posted as a Agency Collection Representative role in the GAIC Great American Insurance Company department at gaig.
Which team or department does the Agency Collection Representative at gaig belong to?
This Agency Collection Representative position is part of the GAIC Great American Insurance Company department at gaig. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Agency Collection Representative position at gaig?
Click the "Apply Now" button on this page. You will be redirected to gaig's official application portal hosted on workday where you can submit your application directly.
Agency Collection Representative
gaig
You'll be redirected to gaig's official application page on Workday.