Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Team
The Genesys Global Security, Privacy & Compliance Centre of Excellence (COE SPC) provides expert security advisory services to Sales, Pre-sales, Customers, and Partners. The team is the single point of contact for all security, privacy, and compliance-related field engagements within the Genesys Cloud Business Unit.

Role Summary
We are seeking a Security Analyst / Audit Operations Engineer as part of our Security Subject Matter Expert (SME) team for Genesys Cloud customer audits and evidence-related engagements within the COE SPC team.

This is a hands-on technical security role, not a compliance or GRC position. We are looking for a security engineer who can deeply understand systems, analyse technical evidence, and confidently defend it with highly technical security and audit stakeholders.

You will apply your expertise in security controls to Genesys Cloud services during customer audits, clearly articulating and defending our security, privacy, and compliance posture. This includes explaining controls and presenting evidence in complex discussions with security and compliance teams.

You will build strong knowledge of Genesys Cloud AI capabilities and its security and compliance considerations, respond to security inquiries, and act as the internal escalation point for penetration testing–related discussions.

The role requires deep technical credibility, strong evidence-handling discipline, and the ability to translate complex controls into clear, defensible audit narratives. You should be comfortable in high-pressure customer environments, managing competing priorities while maintaining accuracy and professionalism.

Key Responsibilities

COE Security & Cloud Audit SME
• Act as the technical SME for Genesys Cloud customer audits to support our global team. 
• Serve as the internal escalation point for penetration testing–related discussions.
• Lead advanced technical discussions with customers, prospects, partners, and auditors.
• Defend Genesys Cloud AI security, privacy, and compliance using technical evidence.

Security Controls & Technical Deep Dives
• Demonstrate control-level understanding across frameworks (SOC 2, PCI, etc.).
• Understand and explain evidence showing how Genesys Cloud security controls are implemented (IAM, encryption, key management, network segmentation, logging, monitoring, detection and response, incident management, web security, AI security, SDLC).
• Interpret and present technical evidence (logs, configurations, architecture diagrams, policies, automation artefacts) for audits and assessments.
• Support security reviews, and penetration testing discussions.

General Requirements
• Strong understanding of AWS cloud security and SaaS shared responsibility models.
• Ability to discuss cloud-native architectures, distributed systems, and DevSecOps controls from a security perspective.
• Understanding of AI security trends and emerging cloud threats. 

• Experience with TLPT (threat lead penetration testing)

This Role Offers
• A highly technical, customer-facing SME role in a global COE team.
• Close collaboration with Engineering, Security, and Architecture teams.
• Exposure to complex enterprise and global customers
• Office-based or fully home based remote role. 

Minimum Qualifications
• Bachelor’s degree in Computer Science, Cyber Security, or equivalent experience.
• 8+ years of related experience within audit operations delivering evidence for a cloud solution.  
• Strong understanding of IAM, network security, encryption, key management, logging, auditing, and monitoring in cloud environments.
• Experience discussing penetration testing findings and remediation approaches.
• Ability to explain complex security concepts to technical and business audiences.
• Strong written and verbal communication skills.
• Fluency in English 

Nice-to-have Qualifications
• AWS Security Specialty or equivalent.

• Familiarity with Infrastructure as Code and security automation.
• Awareness of AI security risks and AI governance.
• CISSP, CCSP, or similar certification.

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.