Senior Admissions Advisor

About WCC

Western Community College is a privately held provider of post-secondary education in British Columbia, offering a Bachelor of Hospitality Management degree program and more than 60 career training diploma and certificate programs in the fields of business, accounting, healthcare, education, hospitality, information technology, legal studies, and warehousing, using industry-based market-driven curriculums. We provide a dynamic, collaborative, and engaging learning environment to our students with a very high standard of community-driven post-secondary education

We value diversity, equity, and inclusion. Our college does not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or marital status. We are committed to be an equal- employer and to creating a diverse environment where employees are involved and respected. All qualified applicants will receive the same consideration for employment.

Job Title: Senior Admissions Advisor 

Responsibilities

Guides prospective students throughout the admissions process:   

• Handling inquiry calls, emails, walk-ins, and schedule appointments.   

• Conducting admission interviews and following up with prospective students. Assisting potential students in determining program suitability and eligibility into our programs.   

• Guiding and advising prospective students through the enrollment process: admission requirements, application processes, Document Verification. WCC curriculum, postsecondary education, and career opportunities. Accompany potential students on a campus tour or virtual tour, introducing them to the Campus and classrooms. 

• Ensuring you are prepared to learn all programs for student information    

• Utilizing and reviewing materials regularly such as program curriculum, information package and printed materials, Ministry guidelines, admission reports, and PTIRU information to ensure that all information given is accurate.   

• Cooperating with the financial services office in tracking and assisting each new enrolment.   

• Collaborating with the academic department to ensure student retention.   

• Maintaining contact/rapport with students to monitor their progress during their program; practices “open door” policy.  

• Ensuring CRM notes are clear, maintained, and every inquiry has a next step. 

• Managing outbound Lead calls are done additionally outside work hours and weekends to work with students during their avail time.  

• Ensuring that student's admission is approved only if the student is eligible as per program admission requirements and document verification.  

Achieves agreed upon enrolment targets and outcomes:   

• Promoting the programs and Services of the College.   

• Carrying out daily activities to schedule face to face, phone, and virtual appointments.   

• Coordinating enrolment efforts with lead flow and established targets. Maintain monthly targets.  

• Prospecting outside business with Agents and partners and 3rd party business partners  

• Analyzing lead quality and status reports. Follow up on cancellations and Start Date changes.   

• Ensuring the admissions reports in CRM are up to date and accurate.    

Performs Administrative Duties and other duties as assigned:   

• Reviewing and analyzing and verifiying transcripts and other official documents to determine admission status.   

• Administrating the student registration process and ensuring that student files have complete documentation that complies with PTIRU regulations.   

• Ensuring Students profiles are created and updated in the College Student Information System.   

• Ensuring compliance with the Private Training Institutions Regulatory Unit (PTIRU).   

• Abiding the process of admission and records.   

• Using the assigned System to maintain accurate notes of all communications and conversations.   

• Tracking and reporting on weekly activities (i.e. leads, appointments, interviews, enrollments, cancellations).    

• Informing Director of Admissions of concerns, and situations that may result in program failure or attrition.   

• Participating in graduation functions, marketing events, job fairs, and other such activities that directly or indirectly promote admissions.   

• Conducting and participating in school/career day presentations, Information sessions and participating at trade shows as required.   

Additional Responsibilities: 

 In addition to the core responsibilities for the Admissions advisors, the Senior Admissions Advisor may: 

• Provide informal support or guidance to newer team members. 

• Assist with onboarding or training of new admissions staff. 

• Contribute to refining admissions procedures and processes. 

• Serve as a point of contact for escalated inquiries or complex student situations. 

Required Skills/Competencies

To be successful in the role, candidates need to demonstrate the following competencies/skills:  

• Knowledge of MS Office (Word and Excel) and CRM programs   

• Prior Admissions Experience with proven statistics 

• Excellent communication and interpersonal skills   

• Excellent Customer Service Skills   

• Ability to quickly establish rapport and build relationships, both over the phone and in person   

• Highly motivated and target driven with a proven track record in sales   

• Excellent problem-solving and negotiation skills   

• Prioritizing, time management and organizational skills   

• Superior work ethic with the ability to initiate and remain on task without supervision   

• Teamwork 

Required Education and Experience

• Post-Secondary Education is required.   

• Related work experience in an administrative role.   

• A minimum of 3-4 years' admissions sales performance history. Experience in an academic advising or post-secondary administration role is preferred.