IT Service Desk Associate

billups· Shared Services
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📍 BengaluruFullTime

About this role

What You’ll Do:

As a Service Desk Associate, you will serve as the first point of contact for users seeking technical assistance and provide high-quality support for hardware, software, and network issues across Mac and Windows environments. You will troubleshoot and resolve technical problems, manage incidents in IT ticketing systems, support Google Workspace and Microsoft 365 applications, and assist with user accounts, system maintenance, and documentation. You will collaborate with the IT team, educate end-users on best practices, and help ensure the smooth operation of billups’ IT systems.

What you'll bring:

  • Insert relevant, redacted job function, not exhaustive

  • 1–2 years of proven experience in a service desk or IT support role.

  • Strong proficiency in Google Workspace and Microsoft 365 applications.

  • Solid understanding of Mac and Windows operating systems, including troubleshooting and configuration.

  • Familiarity with IT ticketing tools such as Zendesk, Freshservice, or similar.

  • Excellent communication, customer service, problem-solving, and organizational skills, with the ability to explain technical concepts to non-technical users and balance competing demands.

Total Rewards

billups offers a competitive total rewards package designed to support employee well-being, financial security, and professional growth. Programs vary by country, location, employment status, and hours worked, and may include:

  • Health and well-being benefits, where applicable.

  • Annual performance-based bonus opportunities.

  • Paid time off and holidays aligned with local market practices.

  • Learning and development opportunities.

  • Parental and family leave in accordance with local regulations.

  • Opportunities for team connection and community engagement.

Frequently Asked Questions

Is the salary disclosed for the IT Service Desk Associate position at billups?
The salary for this IT Service Desk Associate role at billups is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Service Desk Associate position at billups located?
This IT Service Desk Associate role at billups is based in Bengaluru. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Service Desk Associate role at billups full-time or part-time?
This is listed as a FullTime position. It is posted as a IT Service Desk Associate role in the Shared Services department at billups.
Which team or department does the IT Service Desk Associate at billups belong to?
This IT Service Desk Associate position is part of the Shared Services department at billups. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Service Desk Associate position at billups?
Click the "Apply Now" button on this page. You will be redirected to billups's official application portal hosted on ashby where you can submit your application directly.
When was the IT Service Desk Associate job at billups posted?
This IT Service Desk Associate position at billups was posted on Apr 30, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Service Desk Associate
billups
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You'll be redirected to billups's official application page on Ashby ATS.