• Guiding employees through their lifecycle/onboarding / offboarding / etc. moments that matter by advising them in respective HR matters and completing administrative tasks in the internal HR systems. Understanding their questions and issues, advising them in a professional way and handling their queries in a timely manner

• Creating respective documents that support the regulations of the country-specific legal environment

• Ensuring excellent customer experience, employment related data changes and documentation to provide end-to-end customer care

• Answering / and delivering service through a ticketing system

• Being proactive in handling process gaps that you face and being involved to find a solution and participating in process improvements (we are keen advocates of the Lean methodology when changing our processes for the better). Actively participating / driving the team to bring ideas, and advocating for a culture where we challenge the status quo

• Being able to work independently

• Being aware of interdependencies and business impacts, able to represent your sub-process in projects and among cross-functional stakeholders

• Able to deal with complex process issues & lead discussions to solve problems as the team’s first escalation point

Required Qualifications

• This role requires basic experience in HR Operations Service Delivery - HR Contact / Service Centre or HR operations type of experience is needed

• Experience in guiding employees through their lifecycle from onboarding to offboarding

• Fully professional English language knowledge both verbal and written

• Ability to work independently and prioritize between tasks with different deadlines, complexity

• Strong oral and written communication skills

• Previous experience working with Workday and any ticketing system 

Desired Characteristics

• Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner

• Embrace change and you are not threatened by new processes / new technologies

• Proven ability to work professionally & proactively with a remote client base

• Ability to identify frequent customers / process issues and be able to suggest process, procedure, and training improvement opportunities

• Flexible mindset

• Ability to document, plan, market, and execute programs

• Strong problem-solving skills to quickly identify and present the creative/collaborative solutions