Senior Customer Manager (Turboshaft Programs)

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Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – RTX pushes the limits of technology and science to redefine how we connect and protect our world.
We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.

What You Will Do

• Manage key strategic customer accounts driving benchmark satisfaction levels.
• Primary liaison between customers and P&WC in support of customer’s maintenance activities.
• For each assigned customer establish service levels and manage suppliers (repair facilities) to customer expectations.
• Strategic & contractual management of key customer accounts.
• Own, maintain and drive action items for assigned customers to achieve strategic objectives.
• Accountable for managing contract financial performance.
• Works across multiple complex engine models managing difficult technical challenges to obtain service resolutions.
• Provides direct support to customers, and customer executives on high visibility events.
• Navigates through multiple global regions and cultures to identify the best solution for each customer.
• Develops customer solutions across multiple P&W business units ensuring coordinated efforts to exceed customer requirements.
• Drives solutions with customers to achieve acceptable outcomes to all unscheduled events.
• Strategic regional support for all turboshaft / helicopter related programs.

Qualifications You Must Have

• Bachelor’s degree in engineering or business or related field.
• 10 years of customer account or program experience in the aerospace industry.
• Ability to manage complex maintenance program and influence stakeholders across multiple functions.
• Strong negotiation, communication, and presentation skills.
• Willingness and flexibility to travel frequently, including on short notice, and to support business activities across global time zones, including North American / Eastern Standard Time (EST) working hours as required.
• Solid understanding of commercial and contractual aspects of maintenance agreement.

Qualifications We Prefer

• Master’s Degree/MBA.
• Experience in the Aerospace and Aero Engine knowledge.

What We Offer

• Career and skills development opportunities.
• Employee scholarship program for further education.
• Comprehensive health, medical and dental benefits.
• On-the-job training and in-house/external certifications.
• Competitive renumeration package.
• Allowance and overtime benefits
• Company transport provided.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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