Non Fault Updates Claims Handler
About this role
Join Our Non-Fault Updates Team!
We’re looking for an experienced Non-Fault Updates Claims Handler to join our knowledgeable and customer-focused team at 4th Dimension Innovation in Egham, Surrey. This role is ideal for someone with previous experience in claims handling, particularly within credit hire, non-fault claims, motor claims or the wider insurance industry. If you’re confident speaking with customers, comfortable working in a busy claims environment and understand the importance of accurate, timely updates, this could be the perfect next step.
You’ll play a key role in supporting customers through their claim journey, providing updates on non-fault motorcycle claims and credit hire matters, while ensuring service level agreements are met and customers receive a professional, supportive experience. The role profile highlights customer relations, inbound and outbound calls, non-fault motorcycle claims handling, SLAs, attention to detail and confident communication as core parts of the role.
Main Duties:
Manage customer relationships and provide clear, helpful claim updates.
Handle inbound and outbound calls in a professional and confident manner.
Provide accurate information relating to non-fault motorcycle claims and credit hire.
Ensure claims are handled efficiently and in line with agreed SLAs.
Use your insurance and claims knowledge to support customers and progress claims effectively.
Maintain accurate records and ensure all claim information is updated correctly.
Work closely with colleagues across the Non-Fault Updates team.
Support continuous improvement across claims processes.
Take ownership of your own performance, development and individual targets.
Key Skills:
Previous experience in a claims handling role is essential.
Knowledge of the insurance industry and claims processes.
Experience in credit hire, non-fault claims, motor claims or motorcycle claims is highly desirable.
Understanding of ABI GTA and credit hire case law would be advantageous.
Excellent written and verbal communication skills.
Confident telephone manner and strong customer service skills.
High attention to detail and logical thinking.
Able to manage customer expectations calmly and professionally.
Collaborative, proactive and comfortable working in a team-focused environment.
Bonus Points For:
ACII certificates or other relevant insurance qualifications.
Experience working with motorcycle claims.
A passion for motorcycles or the wider automotive industry.
Experience working in a busy, SLA-driven claims environment.
The Essentials:
🕒 Hours: 37.5 hours per week, Monday to Friday
🕒 Weekend Working: 1 rota’d Saturday per month
💷 Salary: £25,000 to £28,000
📍 Location: Egham, Surrey
🏡 Working Pattern: Remote/Hybrid
📋 Contract: Full-time
🎁 Perks: Competitive company benefits, training and development opportunities, and a supportive team culture where your claims experience and industry knowledge will be valued.
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