Expense Management Representative

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE
Expense Management Representative

POSITION LOCATION
Lynchburg, VA

YOUR ROLE
As a Finance team member, you’ll play a key role in delivering world class customer service and capabilities to our internal employees. The Expense Management Representative role is responsible for handling inbound calls, emails, and Teams messages for expense reporting questions and business financial transactions.  They must provide excellent customer experience that is professional, accurate, and compliant with all necessary policies and guidelines.  They are required to respond clearly and concisely and complete all required follow-up work for employee inquiries. This role requires process discipline, sound judgment, and the ability to communicate findings clearly and professionally. As a member of the Accounts Payable and Travel and Expense Team, you’ll have the primary responsibility for reviewing, auditing, and ensuring compliance of employee expense reports and corporate travel spend in accordance with company policies.

What you will be doing
• Review and audit employee expense reports for policy compliance, accuracy, and completeness
• Ensure appropriate documentation and receipt substantiation
• Identify duplicate, non-compliant, or unusual transactions
• Monitor corporate credit card activity and reconcile discrepancies
• Analyze travel and expense trends to identify cost-saving opportunities
• Provide guidance to employees on expense policy interpretation
• Partner with Accounts Payable to ensure timely and accurate reimbursements
• Assist in developing and updating travel and expense policies and training materials

What you bring
• Associate’s degree in business administration or equivalent experience
• Proficiency in Excel (pivot tables, lookups, data analysis)
• Exceptional attention to detail
• Strong analytical and investigative skills
• Ability to apply policy consistently while exercising professional judgment
• Clear and professional written communication
• Ability to manage multiple deadlines
• High level of integrity and discretion

Nice to have
• 2+ years of accounting, audit, accounts payable, or expense management experience
• Experience with expense management systems (e.g., Concur)

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

ADDITIONAL

• At this time, Genworth will not sponsor a new applicant for employment authorization for this position.
• No agencies please.
• Strong candidate identified. Other candidates are encouraged to apply.