ServiceNow Senior Developer

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what’s best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Sr ServiceNow Senior Developer

POSITION LOCATION

This position is available to Virginia residents as Richmond or Lynchburg, VA Hybrid in-office applicants

This role is not eligible for employment visa sponsorship

YOUR ROLE

As an IT team member, you’ll play a crucial role in designing, implementing, and managing technology solutions that are the foundation of the world class customer service that our customers expect and deserve – now and in the future.

What you will be doing

• Lead the architecture, design, and development of ServiceNow products, custom applications, and integrations.
• Collaborate with business analysts, project managers, and stakeholders to gather requirements and translate them into technical solutions.
• Develop and maintain ServiceNow workflows, flow, business rules, UI policies, client scripts, service portals, workspaces, and integrations with external systems.
• Ensure ServiceNow platform stability, scalability, performance, and security.
• Ensure architectural standards, best practices, and governance are followed for  ServiceNow implementations.
• Mentor and guide junior developers, fostering knowledge sharing and skills development within the team.
• Perform code reviews, quality assurance, and testing of products and features.
• Stay current with ServiceNow releases, features, and industry trends to proactively recommend improvements to ServiceNow.
• Document technical solutions, architecture diagrams, and operational procedures.

What you bring

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 5+ years of hands-on experience with ServiceNow development and architecture.
• Expertise in ServiceNow modules such as ITSM, ITOM, WSD, EC Pro, EA, PPM and/or Agile 2.0.
• Proven track record designing and implementing ServiceNow solutions in large enterprise environments.
• Strong proficiency in JavaScript, REST/SOAP APIs, and web technologies.
• ServiceNow Certified System Administrator.
• Excellent problem-solving, communication, and interpersonal skills.
• Experience with Agile methodologies.

Nice to have

• Strong experience Discovery, Service Mapping, and managing CMDB
• ServiceNow Certified Application Developer.
• Experience integrating ServiceNow with third-party platforms and tools.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Leadership experience in guiding technical teams and advising stakeholders.

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services