Legal Counsel, Information Technology
goodyear
Full time
National and Government Support Senior Analyst – CTSC
goodyear· The Goodyear Tire & Rubber Co.
About this role
The National & Government Support Senior Analyst supports critical operational, billing, and customer service functions for the CTSC organization.
This role partners with field teams, customers, and internal stakeholders to ensure accurate transactions, issue resolution, and consistent execution of account requirements. It provides dedicated support for both National and Government Accounts, including billing, account maintenance, and bid coordination.
Why This Role Matters
Ensures accuracy and efficiency in billing, transactions, and account management, directly impacting revenue flow and customer trust.
Enables successful national and government account operations, supporting compliance, bid execution, and high customer satisfaction.
What You Will Do
Provide support to CTSC field teams and customers by resolving National Account process, billing, and payment issues.
Manage and reconcile billing activities, including unresolved documents, dealer-to-dealer transactions, and scrap tire processes.
Maintain accurate customer master data, pricing, and account configurations across systems.
Partner with cross-functional teams (billing, corrections, sales, pricing, legal, finance) to ensure timely issue resolution and execution of account requirements.
Serve as a point of contact for government account inquiries and support field teams on related operational needs.
Coordinate and support government bid processes, including reviewing opportunities, gathering inputs, maintaining documentation, and ensuring accurate submissions.
What We Are Looking For
Bachelor’s degree preferred with 2+ years of relevant experience, or 5+ years of experience in customer service, operations, or administrative support in lieu of a degree
Customer-focused mindset with demonstrated experience delivering responsive and accurate service
Strong written and verbal communication skills, with the ability to engage effectively at all organizational levels and with customers
Proficiency in Microsoft Office and ability to navigate multiple systems; strong overall computer skills including creating presentations
Proven ability to manage multiple tasks and projects, prioritize effectively, and meet deadlines
Strong analytical, organizational, interpersonal, and problem-solving skills with a strategic and detail-oriented approach
#LI-SM1
Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
Frequently Asked Questions
Is the salary disclosed for the National and Government Support Senior Analyst – CTSC position at goodyear?
The salary for this National and Government Support Senior Analyst – CTSC role at goodyear is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the National and Government Support Senior Analyst – CTSC position at goodyear located?
This National and Government Support Senior Analyst – CTSC role at goodyear is based in US OH Akron Corp Hdqtrs. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the National and Government Support Senior Analyst – CTSC role at goodyear full-time or part-time?
This is listed as a Full time position. It is posted as a National and Government Support Senior Analyst – CTSC role in the The Goodyear Tire & Rubber Co. department at goodyear.
Which team or department does the National and Government Support Senior Analyst – CTSC at goodyear belong to?
This National and Government Support Senior Analyst – CTSC position is part of the The Goodyear Tire & Rubber Co. department at goodyear. See the full job description for more information about the team structure and responsibilities.
How do I apply for the National and Government Support Senior Analyst – CTSC position at goodyear?
Click the "Apply Now" button on this page. You will be redirected to goodyear's official application portal hosted on workday where you can submit your application directly.
National and Government Support Senior Analyst – CTSC
goodyear
You'll be redirected to goodyear's official application page on Workday.