Credit Manager

The Credit Manager – AR Collections oversees a team responsible for driving cash performance, resolving complex customer issues, and ensuring adherence to credit and collection policies. The role provides day to day leadership, coaching, workload management, and escalation support to deliver accurate AR operations and strong financial controls. This position drives continuous improvement and aligns team performance with Goodyear’s working capital and strategic business objectives.

Why this role matters

• Drives critical credit decisions impacting revenue and risk through evaluation of customer creditworthiness using financial statement analysis (cash flow, income statement, balance sheet) over a 2-year period.

• Balances business growth with risk mitigation by making strategic decisions on credit release, collections, and continued sales to customers.

• Influences cash flow and financial health by applying strong negotiation, analytical thinking, and AR expertise to optimize collections and reduce exposure.

• Enhances operational efficiency and decision quality through a process-driven approach, data interpretation, and sound judgment in complex, customer-facing scenarios.

What you'll do

Team Leadership & Performance Management:

• Lead an AR Collections team responsible for driving cash flow, reducing delinquency, and improving DSO.

• Set daily priorities, monitor performance, and provide coaching and feedback.

• Ensure service levels, accuracy standards, and deadlines are consistently met.

• Oversee accurate and timely generation of customer invoices, including automated and manual billing processes.

• Monitor billing quality metrics and proactively identify root causes of billing errors, delays, or customer disputes.

Escalation & Issue Resolution Leadership:

• Serve as the escalation point for complex customer issues or high-risk accounts.

• Guide analysts through resolution strategies and determine when to engage sales, legal, or credit leadership.

• Ensure issues are addressed promptly and with effective communication.

Operational Oversight & Workload Management

• Evaluate workload distribution and reassign accounts as needed to maintain balance and efficiency.

• Review AR activity to ensure adherence to credit and collection policies.

• Oversee daily operational controls and compliance with audit requirements.

Reporting, Insights & Continuous Improvement

• Provide reporting and performance updates to AR leadership and business partners.

• Identify process gaps and lead initiatives to improve accuracy, efficiency, and cash performance.

• Partner cross functionally to enhance customer experience and reduce recurring issues.

• Drive continuous improvement initiatives to streamline billing workflows, reduce manual effort, and improve first‑pass invoice accuracy.

What We’re Looking For 

• Bachelor’s degree in accounting, Finance, or another business-related field.

• Experience with customer collections / accounts receivable.

• 5+ years of experience in accounts receivable, credit, or collections, including responsibility for complex portfolios and strategic issue resolution.

• Experience in financial statement analysis or a solid understanding of it.

• 2+ years of people leadership experience, including coaching, performance management, or team coordination.

• History of driving process improvements, KPI performance, or operational enhancements within AR or related functions.

• Demonstrated ability to influence senior stakeholders and lead cross functional initiatives.

• Excellent communication and influencing skills across teams and with customers.

• High proficiency in Excel and strong competency across Microsoft Office applications.

• Expert level knowledge of SAP or other large scale ERP systems.

• Experience with Salesforce is desired.

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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.