Sr. Manager Client Technology
harriscomputer
🌍 RemoteFull time
Sr. Manager Client Technology
harriscomputer· Altera Digital Health (India) LLP
About this role
Job Description
Sr Manager
What we are looking for?
- Right balance of leadership and management
- Technically sound in Windows Server administration, overall IT operations, IT service delivery, well-versed with ITIL processes, and a strong troubleshooter of technical issues
- Problem management with a methodological problem-solving approach (5 Whys, RCAs, Kepner-Tregoe)
People Management Competencies
- 13+ years of IT experience with at least 5 years managing 12–15+ team members
- Experience leading junior managers/leaders and/or senior individual contributors
- Plan/roster team members to ensure optimal 24x7 coverage
- Coach, mentor, and develop staff, including onboarding and career development planning
- Ensure effective utilization of staff to meet milestones/goals
- Empower employees, delegate responsibility, and ensure accountability
- Lead performance management processes including goal setting and feedback
- Maintain transparent communication across teams
- Identify and recruit internal/external talent
- Recognize high performers and retain key talent
- Communicate company updates and team progress regularly
Technical Competencies
- Understanding of Global Command Center/Monitoring Operations (L1–L2)
- 10+ years of experience in Windows Server, IIS, application support, SQL, clustering
- Experience with monitoring tools such as Azure Monitor, LogicMonitor, SentryOne, AppDynamics
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams)
- Experience leading ITIL-aligned teams (Incident, Problem, Change Management)
Responsibilities
- Manage individual contributors and/or junior managers
- Provide weekly/monthly KPI dashboards
- Generate daily, weekly, and monthly reports
- Drive root-cause resolution ('solve once')
- Collaborate with cross-functional teams to improve resolution timelines
- Lead internal operational projects
- Balance multiple priorities including projects, enhancements, and maintenance
- Ensure compliance with policies and procedures
Academic and Professional Qualifications
- Bachelor’s degree in Computer Science/IT
- Relevant IT certifications are a plus
Travel Requirements
- Willingness to travel regionally and/or internationally
Frequently Asked Questions
Is the salary disclosed for the Sr. Manager Client Technology position at harriscomputer?
The salary for this Sr. Manager Client Technology role at harriscomputer is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Sr. Manager Client Technology job at harriscomputer remote?
Yes, this Sr. Manager Client Technology position at harriscomputer is remote, with team members based in Remote Pune-Baroda, India. You can work from home or anywhere in the supported regions.
Is the Sr. Manager Client Technology role at harriscomputer full-time or part-time?
This is listed as a Full time position. It is posted as a Sr. Manager Client Technology role in the Altera Digital Health (India) LLP department at harriscomputer.
Which team or department does the Sr. Manager Client Technology at harriscomputer belong to?
This Sr. Manager Client Technology position is part of the Altera Digital Health (India) LLP department at harriscomputer. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sr. Manager Client Technology position at harriscomputer?
Click the "Apply Now" button on this page. You will be redirected to harriscomputer's official application portal hosted on workday where you can submit your application directly.
Sr. Manager Client Technology
harriscomputer
You'll be redirected to harriscomputer's official application page on Workday.