Patient Services Representative
Reno Orthopedic Center
Full time
Patient Services Representative
harriscomputer· Harris Global Business Services Inc.
About this role
Job Description
A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel, and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient's health care treatment.
Duties and Responsibilities:
1. Answer incoming calls according to procedure and Departmental standards.
- Assist patients in their queries and concerns.
- Collect patients' outstanding balance.
- Assist third party entities, e.g., insurance, in their queries regarding patients' accounts.
2. Places outbound collection calls according to procedure and Departmental standards.
- Collect patients' outstanding balance.
- Assist patients in their billing queries and concerns.
3. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.
5. Team player being supportive of Department and Company goals and policies.
6. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
7. Other related duties may be assigned from time to time.
Qualifications and Requirements
- Preferably College Graduate or at least 2 years in college.
- Degrees and Courses related to Medical Field is a plus.
- Strong written and verbal communication skills.
- Ability to work effectively with minimal supervision.
- Ability to work with confidential information.
- Able to perform simple mathematical calculations.
- Detail oriented.
- Proficient in the use of email.
- Highly motivated self-starter.
- Organized, able to set priorities and meet deadlines.
- Dependable and reliable.
- Team player being supportive of Department and Company goals and policies.
- Must be flexible with schedule.
- At least 1 year call center experience related to Medical Accounts and Programs is a plus
Why Join Us?
- Fully remote role
- Competitive benefits: Insurance, lifestyle rewards & more
- Work with a passionate, global team making an impact in the utility industry
Frequently Asked Questions
Is the salary disclosed for the Patient Services Representative position at harriscomputer?
The salary for this Patient Services Representative role at harriscomputer is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Services Representative position at harriscomputer located?
This Patient Services Representative role at harriscomputer is based in Cebu, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Services Representative role at harriscomputer full-time or part-time?
This is listed as a Full time position. It is posted as a Patient Services Representative role in the Harris Global Business Services Inc. department at harriscomputer.
Which team or department does the Patient Services Representative at harriscomputer belong to?
This Patient Services Representative position is part of the Harris Global Business Services Inc. department at harriscomputer. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Services Representative position at harriscomputer?
Click the "Apply Now" button on this page. You will be redirected to harriscomputer's official application portal hosted on workday where you can submit your application directly.
Patient Services Representative
harriscomputer
You'll be redirected to harriscomputer's official application page on Workday.