Customer Success Specialist
About this role
Do you like having your nights and weekends free?
Are you looking for a casual work environment that never takes itself too seriously?
Do you want to be part of a fun team with a great culture?
Do you enjoy helping people?
We have Full and Part-Time positions available!
Monday-Friday 7:00 AM – 5:00 PM, no weekends or holidays!
…Then AutoNetTV is the place for you!
We have a fun and relaxed work environment that empowers employees for professional development and personal life balance. Up-front and ongoing training, interaction with peers and managers, and career path opportunities are vital features of the AutoNetTV culture. Company owners and managers are in the office daily. They operate in a horizontal environment to support each other and grow the business: no jerks, obnoxious managers, or rude co-workers. We’re a good, chill place to work that’s right off I-15, and every workspace is at least 8 feet x 8 feet. We’re a small business with good employees and great customers. If you want a place where you can excel and create a career, this is it!
Automotive companies turn to AutoNetTV Media when they want to better educate their customers on the value of service and repair. We produce digital content and technology to educate and entertain their customers. AutoNetTV is well known and respected in the automotive industry. We are currently in our 18th year of business and growing substantially. We are a profitable, privately held company with less than 50 employees and work with some of the most well-respected automotive companies in the world.
About the Role:
Our Account Specialists are the backbone of our company! You will build relationships of trust with the customers you work with daily by providing White Glove Account Management Support. You will help new and existing customers utilize our tools and services in their business, building trust with their customers and increasing customer loyalty.
Account Specialists answer questions and train our customers on how to use our products/services. You will also assist them with adapting our services and tools to fit their specific needs. You will also follow up on past conversations, gauge customer satisfaction and system utilization, and gather feedback for increased performance.
Full and Part-Time positions are available!
Monday-Friday 7:00 AM – 5:00 PM, no weekends or holidays!
Qualifications:
- You must live within the state of Utah and be available for in-office training
- Eligible for a Hybrid schedule after completing in-office training
- The ability to effectively communicate through both written and verbal skills
- Comfortable building relationships with customers and explaining services over the phone
- Ability to communicate ideas and concepts well
- Willingness to learn and be part of a great team
- Amazing phone presence (people can literally hear you smiling)
- Accountable for showing up to work on time and working your scheduled shift
What we offer:
$18-$20 per hour
Comprehensive benefits package
Flexible Spending Account (FSA)
401K
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You'll be redirected to autonettv's official application page on bamboohr.