Onsite Representative Lead
incora
Full time
Customer Sales Representative-4
incora· Wesco Aircraft Hardware Corp.
About this role
- Know, understand, and incorporate the Wesco philosophy, value and vision in all business behavior, practice and decisions
- Maintain up to date knowledge of Wesco customer requirements and distribution methods and timing
- Maintain positive working-relationships with external customers and all inter-working departments and personnel
- Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
- Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
- Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
- Provide LTA contract administration support, as assigned
- Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (on a daily basis)
- Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements.
- Process daily release orders system and verify against contract to ensure information is correct
- Process material returns (RMA's) as requested by the customer
- Understand and ensure proper quality flow downs are in place for contract review
- Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating
- Assist in issuing shopping and inventory locator service requests
- Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders
- Prepare and follow through with customer expedite request
- Train/mentor others within sales department (as assigned)
- Perform ad hoc projects and tasks (as assigned)
- Attend department or company sponsored training or meetings, as required.
Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously - Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
- Ability to be detailed oriented and perform in-depth account research, if required
- Maintain clear and accurate data entry, documentation and reporting skills, as required
- Maintain basic competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
Frequently Asked Questions
Is the salary disclosed for the Customer Sales Representative-4 position at incora?
The salary for this Customer Sales Representative-4 role at incora is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Sales Representative-4 position at incora located?
This Customer Sales Representative-4 role at incora is based in Chihuahua, Avenida La Cantera, MEX. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Sales Representative-4 role at incora full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Sales Representative-4 role in the Wesco Aircraft Hardware Corp. department at incora.
Which team or department does the Customer Sales Representative-4 at incora belong to?
This Customer Sales Representative-4 position is part of the Wesco Aircraft Hardware Corp. department at incora. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Sales Representative-4 position at incora?
Click the "Apply Now" button on this page. You will be redirected to incora's official application portal hosted on workday where you can submit your application directly.
Customer Sales Representative-4
incora
You'll be redirected to incora's official application page on Workday.