[IT] Order to Cash (O2C) Product Manager [Shockwave]

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Job Function:

Technology Product & Platform Management

Job Sub Function:

Business Systems Analysis

Job Category:

Scientific/Technology

All Job Posting Locations:

Chuo-ku, Tokyo, Japan

Job Description:

Position Overview

The Oracle Order to Cash System Analyst will be responsible for the design, implementation, and support of the Order Management & Invoicing functionalities of Shockwave’s Oracle Cloud ERP solution. The ideal candidate is experienced in implementing Oracle cloud implementations specific to Order Management, Billing, Account Receivable, Master data such as Customer, Pricing and can address the business needs by effectively designing optimal solutions within cloud ERP. The candidate must also possess knowledge in integrating Oracle cloud with other CRM applications like Salesforce and work collaboratively with Salesforce IT team in executing the commercial projects. This role will work as a key member of Oracle Cloud team and collaborate primarily with Order Management, Data Integrity (MDM) and Account Receivables teams to translate business needs into effective and scalable solutions.

 

Essential Job Functions

Ø  Principal O2C System Analyst is responsible to design and provide optimal, effective solutions in Oracle cloud for the customer service (Order Entry/Booking) and data integrity teams (Master data such as Customer in Japanese standards and Pricing) and Finance (Billing/Accounts Receivable/Cash Applications).

Ø  Work with customer service stakeholders and suggest best practice solutions for tactical and operational requests.

Ø  Document business requirements clearly and design the Oracle cloud solution considering the impacts of upstream (SFDC) and downstream (Finance) impacts,

Ø   Work effectively on 3 PL integrations to support the order and shipping data flows between oracle cloud and 3 PL partners.

Ø  Work on providing recommendations for continuous system improvement and able to automate a business process by leveraging the system capabilities.

Ø  Act as a single point of contact for all O2C(Order to Cash) related system issues and provide constant updates to the stakeholders on the status of various projects, operational and other tactical tasks (minor/Major enhancements).

Ø  Taking the lead responsibility of ensuring the O2C(Order to Cash) solutions have been assessed completely taking into considerations of overall impact on other systems in Shockwave IT Enterprise Application ecosystem.

Ø  Work closely with Finance and Customer service stakeholders to understand the prioritization of enhancements and projects.

Ø  Manage Order orchestration process and integration related data flow from/to Order Management.

Requirements

 

Ø  Bachelor’s degree (Computer Science, Computer / Software Engineering or equivalent)

Ø  Must have 10+ years of experience working in an IT environment and aware of all IT Project methodologies and SDLC processes.

Ø  Must have 8+ years of Implementation experience in Oracle ERP (EBS/Cloud) Order Management, Billing, Pricing, Customer setups with an extensive knowledge in TCA architecture and concepts, Shipping, and fulfillment process.

Ø  Solid understanding of warehouse concepts, experience in product data hub, Order orchestration flows and its dependency in relation to Order Processing (Book, Holds, Cancel, (Re)Schedule, Reservations, Pick, Pack and Ship, Backorder etc.), Pricing and Fulfillment functions.  

Ø  Well experienced in EDI and B2B integrations with at least 3-4 projects implemented end to end.

Ø  Must possess knowledge in customer invoicing concepts so as to design clear solutions without impacting downstream.

Ø  Analytic experience building dashboards would be a plus.

Ø  Knowledge in Local Audit and reporting is nice to have.

Ø  Ability to translate from Japanese to English when needed.

Ø  Understanding of Japan Finance operations is a plus.

Ø  Must have experience in building OTBI reports and ability to suggest an effective reporting solutions to Business stakeholders as needed.

Ø   Excellent articulation and demonstration skills is a must with an ability to present the solution/architecture with data and process flow diagrams.

Ø  Must be a good team player with an ability to collaborate well with cross-functional IT teams to complete successful execution of the projects.                           

                                                                                                                                   

 

 

Required Skills:

 

 

Preferred Skills:

Agile Product Development, Analytical Reasoning, Coaching, Collaborating, Competitive Landscape Analysis, Critical Thinking, Customer Alignment, Demand Forecasting, Human-Computer Interaction (HCI), Organizing, Product Development, Product Improvements, Product Strategies, Requirements Analysis, Research and Development, Software Development Life Cycle (SDLC), Software Development Management, Stakeholder Management, Technical Credibility, Technical Writing, Technologically Savvy