Senior Manager, Invoice to Cash

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

Invoice to Cash Senior Manager champions, leads, and influences ITC strategies and solutions for GS Finance–Manila, owning end-to-end service delivery for assigned Operating Companies. You will optimize cashflow and minimize financial risk by leading a team of direct and indirect reports to meet ITC performance targets (e.g Cycle Time, Automation Rate, Unapplied Cash, DSO, etc). You also lead systems and process transformations, including acquisitions/divestitures and business models changes.

Key Responsibilities:

1.       Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo

• Maintain Operational Excellence

• Owns delivery of operational results / KPIs as per targets (e.g  .g Cycle Time, Automation Rate, Unapplied Cash, Days Sales Outstanding, BP AR targets, etc).

• Manages inquiries, provide resolutions and/or escalate issues.

• Identifies gaps and mitigates risks.

• Maintains a strong and robust compliant environment.

• Ensures ITC is adhering to established processes and policies.

• Provides ITC expertise to stakeholders/business partners, using data to develop business cases and influence decisions.

• Attracts, develops, and retains talent - sets goals, runs performance reviews and delivers development plans.

• Leads DE&I hiring and development initiatives to build future-ready skills.

• Partners with stakeholders/business partners (e.g Finance, Commercial/Business Unit, etc) to resolve issues, align priorities and meet objectives/commitments.

• Communicates performance, risks and remediation plans and changes (if any) to senior stakeholders.

• Leads and/or drives business changes and requirements (e.g Acquisitions & Divestitures, business model changes, etc) and ensures delivery of benefits.

• Leads and drive continuous improvements to deliver efficiency, effectiveness, experience and insights.

• Leads, drives, shapes and manages the various business transformations (e.g. Systems, Process Transformations)

Qualifications:

Education & Certifications

• Bachelor’s degree, preferably in Accounting or Finance or related field

• Professional certifications preferred (CPA, CMA, MBA and/or other financial certifications)

• At least 8-12 Years Work Experience

• At least 4-7 years of Management / Supervisory experience

• Demonstrated experience in operations or service delivery, with strong knowledge of compliance, internal controls and audit readiness.

• Hands-on experience in ITC Cash Applications with proven delivery against operational metrics and process redesign

• Practical experience with ERP systems (SAP)

• Experience working across regions or supporting global stakeholders.

• Proven ability to prioritize and lead multiple, competing or changing priorities

• Proven ability to make data‑driven decisions in ambiguous or complex situations

• Strong stakeholder management and communication skills; comfortable presenting to senior leaders and influencing cross‑functional partners.

• Effective in leading and managing change for teams and business partners: drive adoption, minimize disruption, and deliver intended benefits for system/process transformations

• Preferred: Fundamentals in Finance & Accounting (e.g Accounts Reconciliation, Month-end close, etc).Broad understanding of ITC or Order-to-Cash (OTC) end-to-end processes. Proven track record in Operational Excellence and Process Design/Transformation. Experience leading automation and delivering measurable results. Demonstrated success delivering cross-regions, cross-functional programs in a global, matrixed environment

   

  Others

  Primary shift : EMEA. Candidate must be flexible to work alternate or extended shifts as required to support global assignments and stakeholders’/business partners’ overlap.

  Scope: Primary focus on ITC Cash Applications; role may be assigned to broader ITC projects (e.g systems, process transformations, A&D , organization, etc) as needed.

Required Skills:

Preferred Skills: