Bilingual Customer Care Representative
quenchwater
Full Time💰 CAD 50K–60K
Bilingual Customer Care Representative
jmfamily· World Omni Financial Corp.
About this role
Southeast Toyota Finance, a subsidiary of JM Family Enterprises, is seeking Bilingual Customer Care Representatives to provide high-quality, phone-based support to customers. This role is responsible for handling inbound calls, resolving account-related inquiries, and delivering a professional and positive customer experience in a fast-paced, high-volume contact center environment. Successful candidates are clear communicators who can navigate multiple systems while maintaining accuracy and compliance.
Key Responsibilities
Handle inbound customer calls using a dialer system to address account questions and service needs
Clearly and accurately explain auto finance information to customers in a professional manner
Research, resolve, and document customer inquiries and issues using internal systems
Accurately calculate and communicate payoffs, extension fees, rewrites, and quotes
Prepare and send professional written correspondence when required
Navigate multiple systems and screens simultaneously to support efficient call handling
Meet established quality, productivity, and compliance standards
Demonstrate sound judgment, empathy, and professionalism in all customer interactions
Qualifications
Clear, confident, and professional verbal and written communication skills
Proficiency with PC applications, including data entry and navigating multiple systems and dual screens
Ability to work effectively in a high-volume, metrics-driven customer service environment
Strong attention to detail and accuracy, particularly when handling financial information
Ability to multitask, manage time effectively, and work independently
Prior customer service experience preferred
Knowledge of retail or lease auto finance is a plus
Bilingual proficiency in Spanish and English REQUIRED
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This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
Frequently Asked Questions
Is the salary disclosed for the Bilingual Customer Care Representative position at jmfamily?
The salary for this Bilingual Customer Care Representative role at jmfamily is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Bilingual Customer Care Representative position at jmfamily located?
This Bilingual Customer Care Representative role at jmfamily is based in 2 Locations, Alabama - Mobile, MO - St. Louis (STLCSC). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Bilingual Customer Care Representative role at jmfamily full-time or part-time?
This is listed as a Full time position. It is posted as a Bilingual Customer Care Representative role in the World Omni Financial Corp. department at jmfamily.
Which team or department does the Bilingual Customer Care Representative at jmfamily belong to?
This Bilingual Customer Care Representative position is part of the World Omni Financial Corp. department at jmfamily. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Bilingual Customer Care Representative position at jmfamily?
Click the "Apply Now" button on this page. You will be redirected to jmfamily's official application portal hosted on workday where you can submit your application directly.
Bilingual Customer Care Representative
jmfamily
You'll be redirected to jmfamily's official application page on Workday.