Lab and Manufacturing IT System Support Analyst.

Position Summary

The Lab and Manufacturing Systems Support Analyst will provide IT support for KBI Biopharma’s laboratory and manufacturing environments and be the primary contact for issues related to Lab and Manufacturing Systems as they relate to IT. The position will require basic IT skills in relation to networking, hardware, databases, and operating system level knowledge. The Lab and Manufacturing System Support Analyst will support various technologies used throughout the lab and manufacturing environments including but not limited to: Empower, SoftMax Pro, Unicorn, MassLynx, Chemstation, SoloVPE, 32Karat, UV WinLab, PharmSpec, and Compass technologies. The position requires a working knowledge of the aforementioned lab and manufacturing systems and the ideal candidate should have prior experience in administration and or the end use of at least some including at least some of these systems and the instruments which they support.

The Lab Systems Support Analyst will be required to resolve routine requests that may include project/folder creation, system backups, account requests, etc.; as well as troubleshooting and resolution of complex issues related to Lab Systems. The position will require interaction with end-users to ensure that all end-user requests are fulfilled, and issues are resolved in a timely manner. The Lab Systems Support Analyst must be customer-focused and a good communicator.

The Lab and Manufacturing Systems Support Analyst will be required to serve as the Lead and/or Subject Matter Expert (SME) on projects relating to the installation, validation, and deployment of laboratory and manufacturing systems. The position requires basic knowledge of the Computer Systems Validation (CSV) process and will assist in the writing and execution of CSV deliverables as required. Previous knowledge and experience with Data Integrity remediation and support is a huge plus.

Position Responsibilities

• Work within an agile team and framework

• Resolve routine requests that may include project/folder creation, system backups, account requests

• System Administrator providing Support to various technologies used throughout the lab and Manufacturing environments including but not limited to: Empower, SoftMax Pro, Unicorn, MassLynx, Chemstation, SoloVPE, 32Karat, UV WinLab, PharmSpec, and Compass technologies.

• Be the Subject Matter Expert for Laboratory enterprise systems such as Empower and SoftMax Pro, UV WinLab.

• Support and or Lead instrument inductions following established GMP processes 

• Support business priorities and be flexible to meet demand 

• Adhere to documented System Development Life Cycle as well as relevant regulations, policies, and standards 

• Lead and Support Identifying the root cause of issues and implementing permanent solutions to prevent future occurrences.

• Support and Drive Implementing proactive monitoring to ensure early warnings and quick recovery 

•  Effective communicator with all cross-functional areas regarding applicable IT tasks and deliverables

• Support Lab and Manufacturing IT System Support team across multiple offices with a distributed workforce 

• Customer-focused and a good communicator

Position Requirements 

• 3+ years of experience in a GMP regulated industry 

• Experience in system administration of Lab and Manufacturing system applications (i.e.: Empower, SoftMax Pro, UV WinLab, Unicorn)

• Solid understanding of GMP applications 

• Basic knowledge of Computer Systems Validation (CSV) process

• Knowledge of the IT system development life cycle and software quality assurance in a regulated environment 

• Knowledge of general networking concepts and IT best practices 

• Ability to work both independently and with teams at various levels in the organization 

• Strong communication skills, both verbal and written as well as capable of presenting the right level of information to management 

• Strong analytical and organizational skills 

Salary range: 83,040 - 103,800

KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.